Syntellis Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
I could not be working for a better company. I am happy here!
Review from Customer Support Dept
Review from Customer Support Dept
We have a really supportive team who works together to get things done
Review from Customer Support Dept
What do you like best about the leadership team?
They lead by example and culture
Review from Customer Support Dept
They frequently discuss up coming changes for the company and my team
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They communicate a clear direction for myself as an individual and for the Team/company as a whole.
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They communicate frequently and clearly, and they have an obvious interest in both the wellbeing of the company and the employees.
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Support my work and life balance.
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What does the leadership team need to get better at?
Listening to the entire team, not just people who agreed with whatever the ELT wanted to do anyway
Review from Customer Support Dept
What is the best part about your compensation package?
My cash compensation is the best part. I wish that the 401k matching was better and immediately vested.
Review from Customer Support Dept
1/2 days off on second Fridays. Flex PTO. Compensation is good.
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I like having a 401k, medical and dental insurance. I can not pick what would be the best part as they all are need.
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Vacation time available and overall salary.
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We can use any pharmacy and not forced to use mail order.
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Why do you feel undervalued and what would make you feel better about your compensation?
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What are some of the best things about your team?
Collaboration and willingness to help each other
Review from Customer Support Dept
We have no problems communicating with each other
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My co-workers have dedication and intelligence.
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We are like a work family. Everyone is able to share knowledge and participate in case work.
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We work together well and back each other up.
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What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
Management cares about us as people and works to ensure we don't overexert ourselves
Review from Customer Support Dept
I like how everyone is open and up to date with the times
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You have the tools and mentorship to be able to do your job and interact with the other business units.
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The culture is very collaborative. Everyone jumps in to help with problems and management has your back.
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Our Human Resources Dept is great
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What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Working remote so I can sit outside and collaborating with colleagues
Review from Customer Support Dept
Learning new things to succeed in my role.
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Finding solutions for customer concerns.
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My teammate add humor to the day by telling jokes
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Being able to help my customers.
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What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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