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Very genuine ceo, seems all in to the company.
What is the best part about your compensation package?
The amount of PTO given to full time employees
What makes you most happy at work?
Closing a sale with a customer who I know will pay their bill.
What is most positive about the culture and environment at your company?
We are still growing and thriving. New policies are killing the front line morale along with old carrier tricks on the customers like activation fees and upgrade fees.
What's going wrong and how can it be improved?
creeping back to the old carrier tricks, Complicated promos that almost no one qualifies for, fees for everything and not rewarding current customers. Old and tired promos are not helping
What does the leadership team need to get better at?
Stop outsourcing sales to TPR stores, and opening them on top of corporate stores smothering both locations. Metro is taking on a life of its own and killing post paid momentum.
Why do you feel undervalued and what would make you feel better about your compensation?
Management Keeps cutting frontline pay and providing terrible tools (remo). Metrics keep changing and don't align with reality. New Metrics in march 2018 are gonna base pay more on short term customer surveys and not what or how it is sold. Not looking at the long term customers or satisfaction. Sad
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