
Some are helpful when assistance is needed.
I'm currently satisfied with it as a whole.
When the team manager shows trust and respect.
Before, I like the open door policy and how we can engage, talk and explain with our manager the difficulties we're facing.
He must develop leadership skills, and be a people person. Engage more and be approachable. Learn to show sympathy when an agent is experiencing emergencies. He must know how to care!