TaskUs Claimed Company
TaskUs is a different breed of BPO. We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, Data & AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long-term success through innovation and technology - powered by ridiculously smart people.
TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world. read more
We need an update on our salary or basic pay since there was an increase in the salary in the region. Planned, birthday and unplanned leaves are few things that separates our company from other company and I hope that salary is included soon.
Briefly describe your overall experience at your company
Does not pay well and the only thing that let everyone stay in my opinion is the leave attendance policy and nothing more. Restricting ULs and PLs will likely let everyone think about staying in the company and to consider other oppurtunities.
What is most positive about the culture and environment at your company?
work from home set up and attendance leave policies
What's going wrong and how can it be improved?
Mandatory RTO is not absolute. There are still TMs comfortably working from home.
What does the leadership team need to get better at?
The leadership team needs to get better at informing everyone before launching new tools
What are some of the best things about your team?
Our team professionally deescalates every issue being transferred from all vendors that are handling DoorDash
What makes you most happy at work?
We are working hard and our company does not forget to do the fun part.
What are some of the best things about your team?
We can work auto pilot individually on our team if only tools access are not too restricted
What's going wrong and how can it be improved?
Low salary due to provincial rate and the only way is to increase basic pay and skills allowances.
Why do you feel undervalued and what would make you feel better about your compensation?
increase the skills allowance, basic pay or the hourly rate. There should be also an appraisal of salary every year.
What does the leadership team need to get better at?
They need to be better at seeing things ahead of time so everyone will be well prepared for any roll outs or updates.
Why do you feel undervalued and what would make you feel better about your compensation?
The company does not recognize employee loyalty or tenureship and let everyone feel that someone can always replace you. Yearly salary appraisai without meeting certain conditions or expectations will definitely make everyone feel way better
What is most positive about the culture and environment at your company?
The most positive thing about the culture and environment at our company is that Tier 1 Teammates referred to as front liners are prioritized with every directives implemented and most of all not being taken for granted.
Why do you feel undervalued and what would make you feel better about your compensation?
I have noticed that the incentive program favors Inbound more than Chat at Supervisor Escalations Team. It was okay at first since IB is more complex but having offlines denied most of the time and launching new tools while an incentive program is in progress, I think there is an unbalance going on.
Other Employee Reviews for TaskUs
×