TaskUs Claimed Company
TaskUs is a different breed of BPO. We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, Data & AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long-term success through innovation and technology - powered by ridiculously smart people.
TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world. read more
Leave credit wise its excellent but when it comes to payment, this needs to be improved since we are handling escalated cases and unfair pay between inbound and chat escalation(DoorDash Account)
Briefly describe your overall experience at your company
It's good it's just the salary is pretty low to be honest and please don't take this against me.
Why do you feel undervalued and what would make you feel better about your compensation?
Not getting the right amount of salary
What do you like best about the leadership team?
Approachable and they prioritize their agents
What are some of the best things about your team?
Friendly and approachable. Some are easy to work with.
What are some of the best things about your team?
They are kind and approachable
What is most positive about the culture and environment at your company?
It's a people first company
What makes you most happy at work?
My friends and offline hours
What do you like best about the leadership team?
Some leaders are approachable and helpful inside and outside work.
What is most positive about the culture and environment at your company?
Seeing my teammates and having some chat during our free time.
Why do you feel undervalued and what would make you feel better about your compensation?
For chat escalations team we are underpaid due to the high metrics that we are hitting and it is much harder to provide a resolution to our customers, specially when they are on hold for like hours waiting for a supervisor.
What's going wrong and how can it be improved?
Quality team needs to be more considerate when it comes to their audits. They should be more mindful that they are auditing escalated chats and 1 minute is not enough for us to get back to the customer once we are investigating their claim. I mean how can we provide a reso if the time is limited.
Other Employee Reviews for TaskUs
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