
overall is at 8 out of 10 - good company - good opportunity - system only issue with distribution of calls - staffing issue to make sure agents are full maximized - good learning opportunity is available possible promotions are available also.
good experience comparing other companies, opportunity to learn new things needs to fix phone system and making sure we improve every day to see variance in call distribution.
the company is good and overall one of the best companies we have in the Philippines, issue i have right now is the recruitment process we have.
Fun engage understanding more things to come
openness and people and open to agents
language premium and the benefits for the children
the language premium, the free food and snacks
the food and the managers leaning to employees
great excellent with handling people
welcomming and opennes is the best about the leadership team
Team are engaging with the reps and welcomming with the people
the most is that i can learn new things at work
nothing i just dont feel like at times i just work and go home
the ability to work on side projects like creating dashboard and practicing thinds in excell
the ability to provide activities to the agents that can make them enjoy working with the company
they would like to listen to the agents to see if they can improve on this or processes.
the free food that they offer and possible for me to use day care and more facilities of the company
making the job easier as there instances that people take advantage of the issue with our lines not being perfect and bugs are being abused.
language premium and the free food, hope the language premium will still be available or it matches the salary if ever lateral transfer, promoted or etc.
if changing culture is on proactive improvements with the system specially we have system comming from client that equal distribution and plotting of people is also not optimal
none i can think of right now i choose to live peacefully working right now, as focus on work improving myself to gain more skills experience to earn more.
the ability for me to improve everyday specially i am working on improving my capability in data analysis which will add to my skill thus allowing me to choose a different career path the could also help me earn more.
undervalued in terms of receiving the number of calls received is not distributed to the agents properly as due to the plotting of schedule having our shift being least plotted with people making the agents take more calls compared to the rest of the agents on other shifts