TaskUs – WFH setup is okay / benefits are okay / incentives for are always delayed / OT pay usually are not plotted and need to dispute which is really a hassle esp needs to follow up every time / TW and IEX always has discrepancies, making you wonder why it was tag offline or absent while in fact you report | Comparably

TaskUs – WFH setup is okay / benefits are okay / incentives for are always delayed / OT pay usually are not plotted and need to dispute which is really a hassle esp needs to follow up every time / TW and IEX always has discrepancies, making you wonder why it was tag offline or absent while in fact you report

TaskUs Claimed Company
TaskUs is a different breed of BPO. We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, Data & AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long-term success through innovation and technology - powered by ridiculously smart people. TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world. read more
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EMPLOYEE
PARTICIPANTS
11816
TOTAL
RATINGS
343081

WFH setup is okay / benefits are okay / incentives for are always delayed / OT pay usually are not plotted and need to dispute which is really a hassle esp needs to follow up every time / TW and IEX always has discrepancies, making you wonder why it was tag offline or absent while in fact you report

What are some of the best things about your team?

polite and friendly and can be relied on

What is most positive about the culture and environment at your company?

Work From Home setup is available

What does the leadership team need to get better at?

be more acquainted with the teammate directly not just simply relying on the reports from their supervisors

Why do you feel undervalued and what would make you feel better about your compensation?

Overtime and Night shift Differenial should be plotted properly so that we'll be paid properly base on the productivity time. disputing it only after receiving the payout takes lots and lots of reports and follow ups making it very unreasonable to render OT anymore

What's going wrong and how can it be improved?

standard qualification for hiring Dx (English speaking, have vehicles to deliver and familiar with the map) and additional protocols for Mx (completing the items before sealing or packing the orders) and if possible, require photos of the order from MX to Dx and Dx to Cx..

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What do you like best about the leadership team?

they are helpful and approchable

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