
account allowance and the night diff
They are hands on with the agents and they are so approachable and expressing thoughts and opinions are encouraged
the team is so dynamic and are not shy in expressing questions and are not afraid to discuss something
the fact that it is non voice and I don't get to speak to a customer is the biggest blessing enough for me
the culture of teamwork, the encouragement of the higher ups to not be afraid in expressing opinions as long as it is in respectful way