Therapy Brands Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
I am sad to write this review, but I feel this company has passed its prime.
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
The leadership team utilizes open communication and understanding. They have patience during the training process and provide clear expectations where you don't have to second guess yourself.
Review from Customer Success Dept
I'm still new but they seem passionate about what they do and about recognizing people for a job well done.
Review from Customer Success Dept
Open and Supportive Communication and Culture
Review from Customer Success Dept
I a, very new, but so far they all seem to be very helpful and caring.
Review from Customer Success Dept
I joined the Billcare Team at Therapy Brands 4 months ago and this is the team and culture I’ve been trying to get back to in my medical billing career since 2018. I truly enj
Review from Customer Success Dept
What does the leadership team need to get better at?
Listen to your employees who are the actual experts at what we do.
Review from Customer Success Dept
Run. This ELT team has no clue what they are doing. It's like the blind leading the blind.
Review from Customer Success Dept
What is the best part about your compensation package?
Unlimited PTO is about it.
Review from Customer Success Dept
Unlimited PTO and Remote work
Review from Customer Success Dept
So far, all the benefits seem to be good options.
Review from Customer Success Dept
For salaries employees, there is unlimited PTO which is helpful in flexibility.
Review from Customer Success Dept
The compensation package cannot be compared to any other I have received. This company, by far, has the most generous package on the market.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
We are under paid, especially those of us who have been here for more than a year. Benefits are not as good as before.
Review from Customer Success Dept
A more competitve pay. It is not a terrible salary, but I do believe it can be a little more competitive.
Review from Customer Success Dept
If the pay was higher
Review from Customer Success Dept
What are some of the best things about your team?
Good team of knowledgeable people, but this company doesn't seem to be able to retain our staff. People are being let go or left and took another job without a replacement. We are all working like dogs.
Review from Customer Success Dept
The TherapyBrands team has been very kind and welcoming. I have been provided guidance and answers to questions without feeling like a hinderance.
Review from Customer Success Dept
The amount of people that are willing to take the time to help and mentor teammates and collaborate
Review from Customer Success Dept
Everyone is accommodating and nice.
Review from Customer Success Dept
The best part about Billcare team is that we all bring in different perspectives on the billing that we do. Yes it is all Behavioral Health but at the same time it is slightly different due to the contracts that the providers have with the insurance carriers.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
Many good employees who care have left the company. The current leadership team has a hard time keeping their staff and getting the open positions approved, but the work is still there piled up for us.
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
Interactions with other teams and our team
Review from Customer Success Dept
Even though the position is remote, the company makes it a point to not feel like such by utilizing Teams for communication throughout the day. The environment I have witnessed, is positive and everyone I have met is passionate about what they do.
Review from Customer Success Dept
Smiling faces, available resources and positive energy
Review from Customer Success Dept
Is that I believe is that I was easier to train due to my 7 years of billing experience. Also when I got here we had a Christmas Party that even with being new was able to participate in. I like my flexible hours and that if I need to change my schedule I can.
Review from Customer Success Dept
It feels family oriented. I feel like I belong. Everyone seems down to earth. I feel like they care about my career.
Review from Customer Success Dept
What needs to change to make the company culture better?
Company culture is shaping downwards with extremely low morale.
Review from Customer Success Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
When I first learned about this company and what they do, I immediately felt a connection due to personal experience/history. I'm most happy to be apart of a big picture that is making a difference within mental health community.
Review from Customer Success Dept
Resolving customer concerns and removing barriers
Review from Customer Success Dept
That working from home allows me to have the quiet quality time I need to execute my job to the best of my ability
Review from Customer Success Dept
Is when I hear the relief in the voices of the providers that I bill for. Yes they have advised to my manager and supervisor on my progress with their accounts.
Review from Customer Success Dept
Relaxed atmosphere. Ability to work independently with little micromanagement.
Review from Customer Success Dept
What's going wrong and how can it be improved?
Fix the products, let us get the help that we need, and keep the current employees happy.
Review from Customer Success Dept
People are so overworked and are short with each other.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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