Tutor.com Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Good support system with regular assessments.
Review from Customer Support Dept
Everyone is very supportive. I get a lot of great feedback that helps me grow in my profession.
Review from Customer Support Dept
They are not invasive. They let you work according to your own schedule and only contact you when necessary.
Review from Customer Support Dept
What does the leadership team need to get better at?
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What is the best part about your compensation package?
There are no benefits as a part time employee, but I think the rate is competitive since we work at home and really have no costs like commuting and meals.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I've noticed something about jobs... The lower paying a job is, the more that's expected. Working as a tutor for Tutor.com is a contracted position. Tutors are not direct employees. $10 per hour turns into maybe $7 after taxes. That is extremely low pay. Extremely low for educated people.
Review from Customer Support Dept
Pay is very low for having a degree.
Review from Customer Support Dept
Benefits and regular raises for strong performance
Review from Customer Support Dept
What are some of the best things about your team?
I like the ability to work remote
Review from Customer Support Dept
Receptive to suggestions for improvement
Review from Customer Support Dept
Everything is online. Everything is easily accessible, and we get timely responses.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Tutor.com is a tutoring service that is offered online, over the computer. There is no interaction really with others who work with Tutor.com. The only person you might interact with is your mentor. This is the person who essentially evaluates the quality of your tutoring.
Review from Customer Support Dept
We don't actually work together. I only interact with my mentor. It's an online company.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Students are very thankful for the service.
Review from Customer Support Dept
Lots of positive feedback and resources.
Review from Customer Support Dept
Great support system. High level of responsiveness.
Review from Customer Support Dept
It's my house! The environment is great.
Review from Customer Support Dept
That we can work from home.
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
The interview was great. I don't have any complaints about the interview process. To me, the more difficult part begins after you are hired. Once hired, you have only 30 days to begin online tutoring. Where is the training? Any "training" is unpaid and on your own.
Review from Customer Support Dept
All done remote and based on knowledge.
Review from Customer Support Dept
It was challenging but allowed me to see if this was a good fit.
Review from Customer Support Dept
It was very non-threatening. The interviewer was warm and friendly.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Helping others and working from home.
Review from Customer Support Dept
Being able to help the students
Review from Customer Support Dept
I like interacting with my students and being able to boost their confidence.
Review from Customer Support Dept
That I can work from home.
Review from Customer Support Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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