U.S. Security Associates Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Treated unfairly and threaten to be fired if I stand up for myself.
Review from Customer Support Dept
it has been negative. i am denied uniforms and threated to be fired if i try to do my job right.
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It's alright but I'm still weighing my options regarding other opportunities.
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It’s remarkable and easy. Just do your job and love your position
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What do you like best about the leadership team?
They want the best for us so they strive to make it possible
Review from Customer Support Dept
What does the leadership team need to get better at?
Stop treating employees like they are nothing but door mats. We are ignored and they pocket the money we make.
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stop treating women like they are below them and allowing the men to be promoted over the women.
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There must be a better understanding that, due to call-outs, you cannot blame the other employees who are picking up the slack and picking up the overtime to help cover these call-outs.
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Stop lying to it's employees!
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What is the best part about your compensation package?
It's always good when the company encourages and even helps you sign up for benefits.
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It’s great. It ensures that we’re good
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Why do you feel undervalued and what would make you feel better about your compensation?
Treat us with respect and pay us for the job of manager since we do their work.
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the company i am stationed out sets the pay but the security company screws us on vacation etc
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Once this company got all the new hires trained by ME, I was forced to take a $4 hr CUT and removed from my post!
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What are some of the best things about your team?
We work together and support each other (non management)
Review from Customer Support Dept
We work together to get the job done and it’s effective. No one do more than the next person
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What do your coworkers need to improve and how could you work together better?
Many coworkers I met were folks who either quit the next day or called-out every other day. I sometimes desired my leaders to step-in and discuss what the job required and emphasized the importance of helping each other by just showing up to work.
Review from Customer Support Dept
Only one officer per shift. There is no working together.
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What is most positive about the culture and environment at your company?
The clients are kind and my current supervisor was understanding of his team's frustrations.
Review from Customer Support Dept
Different environments. Different sites and comfortable sites
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
Straightforward questions were nice. I enjoyed being able to extrapolate on my skillset.
Review from Customer Support Dept
What would you improve about your company's interview process?
Hire qualified people not just someone who can walk and talk.
Review from Customer Support Dept
make it as if you need to have atleast half a brain to get hired.
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What makes you most happy at work?
For starters making money secondly my company makes sure I’m good and checks up on me
Review from Customer Support Dept
What's going wrong and how can it be improved?
Better coverage from rovers during call-outs. It's not fair to have your employees work 16 hr shifts two days in a row because there isn't someone else who can help cover the shifts.
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Poor communication between employees and management.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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