Western Governors University Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
I answer phones calls, troubleshoot issues, and handles escalated issues daily.
Review from Customer Support Dept
What do you like best about the leadership team?
My direct leader really cares and wants to help me grow
Review from Customer Support Dept
What does the leadership team need to get better at?
Let us do our jobs. Stop breathing done our necks if we're doing it properly. Pay us better, and maybe working here could be okay.
Review from Customer Support Dept
What is the best part about your compensation package?
I really like the health savings opportunity. I wish the coverage was a little better with high deductible and I wish the pay was better
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
We do so much work, and only get a sporadic, "good job!" through Teams every now and then. Endless calls and emails, and terrible pay to show for it. Raises are only annual and feel abritrary.
Review from Customer Support Dept
I’m paid what new hires are paid and I’m in an elevated /tier 2 role
Review from Customer Support Dept
What are some of the best things about your team?
I have the most awesome team that works together for the greater good!
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Some need to be put back into training, or let gonof altogether if they cannot grasp the basic functions of our job.
Review from Customer Support Dept
Love each of them. They are all great, and I don’t mind them a bit except for one
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
I love everything ... using the cultural beliefs and Learning Principles every day helps keep the WGU positive culture alive. I love sharing it with my students and others!!
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
I thought the virtual interviews were great. I really liked the people I got to talk to. I just didn't hear if I got it or not when they were asking about my internet speed. I wish I would have known when I got the job.
Review from Customer Support Dept
What would you improve about your company's interview process?
Hire interally. We work hard, and then get beat out by external candidates all the time.
Review from Customer Support Dept
What makes you most happy at work?
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What's going wrong and how can it be improved?
I don’t enjoy what I do. I do what I do to put bills
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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