Wellstar Health System Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Sometimes pleasant/enjoyable, depends on who is working there that day
Review from Customer Support Dept
Review from Customer Support Dept
I enjoy working at my jobs and only have positive experiences so foar.
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Review from Customer Support Dept
What do you like best about the leadership team?
the leadership is astounding, I could not see myself on any other team other than this !
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They do a great job working around employee's work schedule
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Kind and compassionate. Professional at all times.
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They care about the people who work here.
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They are a great group that handles all my issues
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What does the leadership team need to get better at?
Better leadership needed. Liars who create false narratives about employees.
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Pay attention to the staff needs and Not the bottom dollar only!
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Delegating, treating employees with respect, listening to employee feedback and suggestions, valuing employees
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What is the best part about your compensation package?
The 403b / and the pension plan.
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The benefits that are available to choose from.
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It's very competitive and worth it
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Why do you feel undervalued and what would make you feel better about your compensation?
Why am I doing the work of 2 people when we are short staff? If you paid a fair wage the turnover rate would drastically drop. Money talks, everything else can walk. Communication is key! I can't keep repeating that I am running into the same issues when management won't listen or pretends to listen
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I was asked to do above and beyond what my clinical scoop called for and when I said I won?
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Compensation is low, especially given the area. Even after several HR meetings and staff meetings they refuse to increase the pay. They don't care about employees as much as they say they do
Review from Customer Support Dept
I only get $11.55 with four years experience.
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If our health coverage was better.
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What are some of the best things about your team?
They remain in a happy mood all day, straight through a 13hr shift. We vent to each other and look forward to working with each other. They will help if you look swamped.
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We are always there for each other, like family !
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Teamwork and looking out for each other
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They work together and help each other out to reach the company's goals.
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They are kind and willing to help
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What do your coworkers need to improve and how could you work together better?
Actually working for one carry there own weight instead of sitting around not working or playing on there phones
Review from Customer Support Dept
Trusting one another. Low morale, but some coworkers can be fun to work with and make the environment more enjoyable
Review from Customer Support Dept
We need more staff, the current staff is being overworked and causing them to be burned out.
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What is most positive about the culture and environment at your company?
The patient. It's nice meeting different people. Rooting for them to get better and be healthy.
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We always maintain a professional attitude.
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How my department will work together to get the job done.
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A culture of acceptance of all race and ethnicity.
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It allows me to help people
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What needs to change to make the company culture better?
Better safety precautions for violent abusive patients
Review from Customer Support Dept
Work is work but it should still be an enjoyable, and comfortable place to be
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What did you like most about the interview process?
I was comfortable once it started. I was relaxed
Review from Customer Support Dept
Easy, simple process. Only went through one interview and after a few weeks I was told that I was hired and began my on-boarding process
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I was made to feel very much in control
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Positive interview with positive outcome
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What would you improve about your company's interview process?
Tell people the truth instead of lying to them
Review from Customer Support Dept
What makes you most happy at work?
When a patient's condition improves
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Interaction with my co-workers and patients.
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Taking care of the patients
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My coworkers and my patients.
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Doing what I love and making a difference in patient's life.
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What's going wrong and how can it be improved?
Low morale, executives and management don't care about the staff or patients, high turnover rates, low pay, frustrated employees, constantly shortstaffed
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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