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ContactPoint360 Заявленная компания
ContactPoint360 is a customer experience management company that provides customized solutions to businesses looking to improve their customer service and overall customer experience. The company offers a suite of services including customer support, technical support, sales support, lead generation, and back-office support. We operate twelve Customer Experience Campuses across four continents.
At ContactPoint360, we recognize that our employees are not just assets, but individuals with unique talents, passions, and aspirations. Our promise to our employees is to create a work environment that humanizes the workplace and fosters empathy, respect, and kindness. We believe that by embracing these values, we can create a culture of belonging and inclusivity where everyone can feel heard, seen, and valued.
We promise to provide ample opportunities for personal and professional growth, not only to support our employees' career aspirations but also to help them achieve their personal goals. читать еще
Pay is okay Benefits are bad Other departments arent as enthusiastic No promotion ladder No incentives
В целом опишите ваш общий опыт в текущей компании
It was good solid 2 years and ai have lesrned alot. It is good experience but I,dont think a 3rd yesr would be beneficial
Что самое позитивное вы можете сказать о культуре и обстановке на вашей работе?
The fact that you try but execute poorly
Что приносит вам больше всего счастья/радости на работе?
Getting tasks done and project planning
Почему вы чувствуете себя недооцененным(ой), и как ваша зарплата могла бы на это повлиять?
Benefits needs to be more.
Каковы самые лучшие качества в вашей команде?
Training team is all good
Что приносит вам больше всего счастья/радости на работе?
Training my trainers to be effective at their jobs
Что вам больше всего нравится в команде руководства?
I love that my manager is personally involved in my growth
Что самое позитивное вы можете сказать о культуре и обстановке на вашей работе?
Training team cebu helps each orher with a positive environment. I cant say the same for the other departments
Что можно улучшить в ваших сотрудниках, и что может помочь вам работать более сплоченно?
Agents need to be profiled better. Attitude problems ahould have more severe consequences. It takes a yeat of observation to really remove them
Почему вы чувствуете себя недооцененным(ой), и как ваша зарплата могла бы на это повлиять?
Tasks are given which is good however there is no proper channeling of feedbCk and because there is no score card there is no proper evaluation. It is based solely on how you can please the upper management.
Что вам больше всего нравится в команде руководства?
Managerial level is good. Supervisorial level is good Senior Managers tend to build empires and play eith favorites. No score card for operations and QA Ownership is unclear
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