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ContactPoint360 Заявленная компания
ContactPoint360 is a customer experience management company that provides customized solutions to businesses looking to improve their customer service and overall customer experience. The company offers a suite of services including customer support, technical support, sales support, lead generation, and back-office support. We operate twelve Customer Experience Campuses across four continents.
At ContactPoint360, we recognize that our employees are not just assets, but individuals with unique talents, passions, and aspirations. Our promise to our employees is to create a work environment that humanizes the workplace and fosters empathy, respect, and kindness. We believe that by embracing these values, we can create a culture of belonging and inclusivity where everyone can feel heard, seen, and valued.
We promise to provide ample opportunities for personal and professional growth, not only to support our employees' career aspirations but also to help them achieve their personal goals. читать еще
It has been good enough
В целом опишите ваш общий опыт в текущей компании
It was very pleasant on the begining because the company showed that care about agents, but now it seems it is only a business and agents are less important. The salaries are too low knowing that an agent can make the same salary as a supervisor or trainer on other BPO´s and more
В чем руководство должно стать лучше?
Communication and salaries. They are not competitive
Что вам больше всего нравится в команде руководства?
I have not visibility about the leadership team
Что самое позитивное вы можете сказать о культуре и обстановке на вашей работе?
When there are activities and food is shared
Что приносит вам больше всего счастья/радости на работе?
Lunch is the best moment of the day
Каковы самые лучшие качества в вашей команде?
Comunication and mutual assistance during work and after hours
Каковы самые лучшие качества в вашей команде?
Team-work and willingness to help
Что самое позитивное вы можете сказать о культуре и обстановке на вашей работе?
They try to keep people committed on their work places
Что идёт не так, и как это можно улучшить?
No follow up by the managers and coordinator regards myself, few incentives and salaries are not competitive.
Почему вы чувствуете себя недооцененным(ой), и как ваша зарплата могла бы на это повлиять?
Better salaries, work from home and bonuses. This is based on the competition and also the workload we have.
Почему вы чувствуете себя недооцененным(ой), и как ваша зарплата могла бы на это повлиять?
I think that there are many things happening on my leadership that might be our concern but we do not have visibility.
Other Employee Reviews for ContactPoint360
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