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ContactPoint360 Заявленная компания
ContactPoint360 is a customer experience management company that provides customized solutions to businesses looking to improve their customer service and overall customer experience. The company offers a suite of services including customer support, technical support, sales support, lead generation, and back-office support. We operate twelve Customer Experience Campuses across four continents.
At ContactPoint360, we recognize that our employees are not just assets, but individuals with unique talents, passions, and aspirations. Our promise to our employees is to create a work environment that humanizes the workplace and fosters empathy, respect, and kindness. We believe that by embracing these values, we can create a culture of belonging and inclusivity where everyone can feel heard, seen, and valued.
We promise to provide ample opportunities for personal and professional growth, not only to support our employees' career aspirations but also to help them achieve their personal goals. читать еще
It's great, the career growth is fast, the opportunities are present. But the people, it's a call center so we know what to expect about the people
В целом опишите ваш общий опыт в текущей компании
I like going to work, I like my job. I just hate the bureaucracy, the backbites, the closed doors talk from other people. If I see a shortcut in the process, I do it, I do it well, and much better than others. If it works, it will. I don't like anyone commenting on my methods because they work.
Что приносит вам больше всего счастья/радости на работе?
My team. My friends. And special someone.
Что самое позитивное вы можете сказать о культуре и обстановке на вашей работе?
The engagement is very active
Что приносит вам больше всего счастья/радости на работе?
The ones I will be teaching. I am here for them.
Что вам больше всего нравится в команде руководства?
The Leadership of the training team has been very supportive of my growth
Каковы самые лучшие качества в вашей команде?
The team has a great dynamic and provide its members with a lot of support for growth.
Каковы самые лучшие качества в вашей команде?
The team works well, however it does manage to isolate a few individuals for a lack of diversity in personality. The team is "DIVERSE" (containing mostly of minority groups) but not really diverse in respect for the sense of the word.
В чем руководство должно стать лучше?
Fair wages, bring back Overtime Pay for supports. Have the Support Team to create decisions and not just follow top-down directives. Give immediate supervisors the power to decide the continued employment of the worker. If the executive team can afford to travel, then they should pay workers fairly
Почему вы чувствуете себя недооцененным(ой), и как ваша зарплата могла бы на это повлиять?
I am now earning the standard rate in my profession, however at the expense of Overtime and Holiday Pay. This is a complete reversal of benefit and goodwill as it ensures a lower budget for the wages of the Officers (Support Group) meanwhile our company grows and exceeds targets.
Почему вы чувствуете себя недооцененным(ой), и как ваша зарплата могла бы на это повлиять?
The feeling of being undervalued as a worker stems from the political and economic issues going on in this country. Inflation has risen prices and saturated the market with expensive essential goods that people need to survive. The company is not matching up to compensate its workers to make a livin
Что можно улучшить в культуре компании?
The company is small so words spread like wildfire. How about we teach everyone to mind their own business. I'm tired of pleasing people whom I'm not even aware of their existence make comments on what LEGAL, APPROPRIATE, THINGS I DO in the workplace. Can't a working man just eat a sandwich in peace
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