Simpro Software Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Lots of learning opportunities and encouragement of growth within our culture
Review from Customer Support Dept
My experience has been great, I've made many new friends and learn something new everyday
Review from Customer Support Dept
What do you like best about the leadership team?
The frequent opportunities to give our honest feedback, the social events available, their involvement in their Teams
Review from Customer Support Dept
The leadership team care, they strive to help individuals thrive and do all they can to help them be successful within the company. The leadership team are always there for you not only as an employee but individual and do care about our wellbeing.
Review from Customer Support Dept
We have a professional and personal connection. I feel I can approach them very easily with what may be a personal problem at home and conversely with work related issues that require partnering.
Review from Customer Support Dept
The commitment to being transparent and open and desire to continually improve as a company
Review from Customer Support Dept
Their friendliness and overall care and compassion for staff
Review from Customer Support Dept
What does the leadership team need to get better at?
There aren't any Leadership reviews of Simpro Software yet.
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What is the best part about your compensation package?
Private healthcare makes me feel reassured that any unexpected issues that may arise will mean I can skip the queue in the NHS and be seen promptly
Review from Customer Support Dept
Personal and carers leave allowance
Review from Customer Support Dept
Flex 4 is an amazing perk to have as it allows me to spend extra time with my family
Review from Customer Support Dept
Flex 4 has been a fantastic addition to the compensation package offered by simPRO.
Review from Customer Support Dept
Love the Flex4 and ability to work from home
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I am not pad at the level i was told i would be at when i joined. And others doing the same job as me are paid more
Review from Customer Support Dept
The responsibilities of the role have grown over time but the pay has not increase to reflect this
Review from Customer Support Dept
My compensation is far below cost of living for Colorado and very difficult to survive on. If you cannot raise my pay include benefits, stipends or bonuses to offset cost of living increases.
Review from Customer Support Dept
other teams are making 20k more than my team and it feels insulting considering my team comes behind them and cleans up their mistakes.
Review from Customer Support Dept
The salary package is not keeping up with inflationary pressures. Entry salary for the department has not increased in years.
Review from Customer Support Dept
What are some of the best things about your team?
Good support and feelng of belonging
Review from Customer Support Dept
Social events, there is a proper team spirit and the support is always there, there's not selfishness and if there's any competition it's always friendly.
Review from Customer Support Dept
The collaborative nature of the entire team and Simpro as a whole
Review from Customer Support Dept
Everyone works as one team, no one is out for themselves and everyone is ready to help each other without hesitation. We all care about one another not only on a professional level but as people and it makes coming into work better. Our team feels more like a family
Review from Customer Support Dept
We really are one team, my team are always there when I need them for support
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of Simpro Software yet.
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What is most positive about the culture and environment at your company?
Openness, approachability, and understanding. Nothing is ever shrugged off or pushed aside without good cause or reason.
Review from Customer Support Dept
No matter who you are everyone is seen as equal individuals and there is no pettiness or gossip. The environment is a positive one
Review from Customer Support Dept
I haven't heard anyone speak badly of anyone else in the company - I came from an environment where this was a big problem, my mental health has really benefited this change, without me knowing
Review from Customer Support Dept
General feeling of care for each other, inviting office space
Review from Customer Support Dept
The variety of resources and in-office events provided and celebrated in some way or another, and the workday feedback channel in slack, always celebrating employees and their achievements
Review from Customer Support Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of Simpro Software yet.
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What did you like most about the interview process?
There aren't any Interviews reviews of Simpro Software yet.
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What would you improve about your company's interview process?
There aren't any Interviews reviews of Simpro Software yet.
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What makes you most happy at work?
My Team and my managers
Review from Customer Support Dept
The people in my team, the people I work with at the office, helping customers on a daily basis and thriving to hit goals I set for myself personally
Review from Customer Support Dept
Receiving specific actionable feedback as well as recognition of achievements
Review from Customer Support Dept
Interaction with people and learning from my manager.
Review from Customer Support Dept
The environment and team I'm in, knowing I'll be supported and my wins will be celebrated
Review from Customer Support Dept
What's going wrong and how can it be improved?
1) Outstanding bugs and issues are taking way too long to resolve. 2) No confidence in current products. - Simtrac, Connect, and eForms are left to linger and break down instead of maintaining and updating.
Review from Customer Support Dept
Improve the software = make the clients happy = make the departments dealing with software or/and people happy. Make the staff that does not deal with the software knowledgeable about the software.
Review from Customer Support Dept
More assistance from direct managers. Additional resources to assist in completing the task at hand.
Review from Customer Support Dept
What do you like best about your company?
There aren't any Outlook reviews of Simpro Software yet.
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What would you most like to see improved at your company?
There aren't any Outlook reviews of Simpro Software yet.
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