ADTRAV Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Executive team is egregiously disconnected from subordinates. No clear process standards for ANYTHING. Equal opportunity for advancement does not exist. Constant restructuring of Employee Organizational Chart. Positions created and people appointed without posting and/or allowing others to apply.
Review from Customer Support Dept
What does the leadership team need to get better at?
Communicate with people and don't just leave them in the dark about decisions you make when their livlihood is at state. Don't act like a jealous girlfriend by calling early in the morning and leaving multiple voicemails when you don't get a call back immediately when its 6am.
Review from Customer Support Dept
What is the best part about your compensation package?
There aren't any Compensation reviews of ADTRAV yet.
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Why do you feel undervalued and what would make you feel better about your compensation?
The cost of living has doubled in my city and my pay has not.
Review from Customer Support Dept
ABSOLUTELY. Commensurate compensation. Structure. An executive leadership team that is grounded and humble. An environment that cultivates and strengthens. Streamlined processes. Transparency. Clear and concise training course with syllabus & workbook. Consistency. Updated technology.
Review from Customer Support Dept
What are some of the best things about your team?
Willingness to learn. Tenacity. Resilience. I enjoy my team members. My team has potential to be a GREAT team. Unfortunately, there is a lot of untapped potential and opportunities missed due to lack of structure, support, training, tools, and communication.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
They ignore me and won't respond to my emails , texts, or calls. They are extremely petty and childish.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
When you get to work remote you dont have to work next to these weirdos
Review from Customer Support Dept
The CEO is the most positive, supportive, optimistic, approachable and kindest people I've ever encountered in this business. He loves what he does and his enthusiasm is contagious.
Review from Customer Support Dept
What needs to change to make the company culture better?
Don't ignore employees and rescind job offers for no reason. Don't call people at 6am and then call back an hour later wondering why they haven't returned your call yet.
Review from Customer Support Dept
What did you like most about the interview process?
Interviewed Remotely, Interview process from start to the employment offer was less than a week.
Review from Customer Support Dept
What would you improve about your company's interview process?
I think their interview process was fine. I don't like the webcam interviews but it wasn't that big of a deal. They rescinded my offer and won't respond to me after this when I'm trying to find out what happened. It's like dealing with a child.
Review from Customer Support Dept
What makes you most happy at work?
There aren't any Outlook reviews of ADTRAV yet.
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What's going wrong and how can it be improved?
They are petty and childish and don't allow employees to communicate. They don't allow questions to be asked so that they understand what is required of them.
Review from Customer Support Dept
Complete overhaul. Improve technology. Structure. Support. Standardizing practices. Implement training standards and practices to include a syllabus and workbook. Equal opportunity for advancement. An environment that fosters knowledgeable, efficient, strong, successful & happy agents.
Review from Customer Support Dept
What do you like best about your company?
The CEO and his integrity. His is the sole reason I stay. I hold out hope that he realizes that the operations department is not sustainable as is & implements a major overhaul and provides the positive change it so desperately needs
Review from Customer Support Dept
What would you most like to see improved at your company?
Operations dept needs MAJOR change. Need standardized practices & procedures implemented. Need standardized training for ALL agents with syllabus and workbook. Agents lack every tool needed to succeed. Technology & reference materials outdated and in scattered locations. Total set up for failure.
Review from Customer Support Dept