I love the values and nature of the work, but I am tired and won't be able to keep this up. It's only a matter of time before we part ways.
What are some of the best things about your team?
They are friendly and fun
What is most positive about the culture and environment at your company?
I love the inclusion. Everybody is accepted and adds value.
What do you like best about the leadership team?
They are friendly and helpful, and genuinely seem like they care.
What is most positive about the culture and environment at your company?
I appreciate the acceptance of all people and the value placed on diversity.
Why do you feel undervalued and what would make you feel better about your compensation?
The pay isn't bad, not by any means, but overall, I think we don't make enough considering the depth and scope of the knowledge required to do our jobs properly.
Why do you feel undervalued and what would make you feel better about your compensation?
There is so much pressure put on statistics vs overall client outcome. It's hard to put the required amount of time and effort into client concerns and stick to the desired call metrics. I am overworked and constantly tired, but I have little to show for it.
What's going wrong and how can it be improved?
Not enough accountability to all business units. Other BU drop the ball, and Service associates are left to take the heat from the clients and do the work to fix errors. Implementation has gone wrong for so many clients. Tax team members hide and it feels like they refuse to talk to clients.
Other Employee Reviews for ADP
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