The job has gained more responsibilities with no compensation increase.
What needs to change to make the company culture better?
Listen, really listen, to what employees want and need to do a good job.
What does the leadership team need to get better at?
Listening to what front line employees need and not making it all about the numbers.
What's going wrong and how can it be improved?
Focus on having knowledgable customer service based employees, well trained and invested in the job.
What do your coworkers need to improve and how could you work together better?
Mgmt style of not expecting managers to know what their direct reports leaves staff feeling there is no one to turn to for help.
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