Baylor Scott & White Health Operations Department Employee Reviews
Briefly describe your overall experience at your company
Has been the worse experience of my whole medical career! Management down to training site.
Review from Operations Dept · Posted 20 days ago
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I was second guessing my profession since I started working here. no one wants to be there.
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What do you like best about the leadership team?
Their willingness to toss employees to vendors like they are goodie baskets instead of human-beings.
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Will to support frontline staff
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Very approachable. Cares about employees.
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They have an open door policy
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What does the leadership team need to get better at?
Teamwork and customer service skills
Review from Operations Dept · Posted 20 days ago
Communication with their team. Organization and execution of priorties.
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Organization and stability with employee
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One thing for sure they need to get better at making one feel appreciated. By that I mean sitting down with their employee and show them how much positive this employee brings to their job or work area instead of focusing on trying to find a negative aspect about the way the employee works.
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What is the best part about your compensation package?
Insurance at a reasonable cost
Review from Operations Dept · Posted 20 days ago
PTO accrual rate is good
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Tied to goals around patient safety
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Paid time off is very fair.
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Pay Rate is very good
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Why do you feel undervalued and what would make you feel better about your compensation?
Compensation is significantly below market for the qualifications they demand
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Our entire department was tossed aside like yesterday's jam. We are clearly not valued employees.
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I'm on my feet for 12 plus hours a day and I would make more as a cashier at target then I do working in the hospital where we have peoples lives in our hands.
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Because I have over 15 years in the medical field and still make under $14 an hour.
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I feel under valued because each day I work hard and beyond my duties to make the customers happy, only to get a 10/15 cent raise while others that don’t work as hard as me get the same. I would love to get paid for how much I work. Then I would feel like I’m valued.
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What are some of the best things about your team?
The people here are just amazing to work with. They will always put patients/members above ego in their day to day work.
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Mutual respect to help each other
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We all support each other. It's a good mix of personalities.
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Great teams. Everyone is always willing to help each other.
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They all care very much for their profession.
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What do your coworkers need to improve and how could you work together better?
Be friendly and helpful and patient
Review from Operations Dept · Posted 20 days ago
The team is grouchy and frustrated and the supervisors do nothing to boost moral.
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What is most positive about the culture and environment at your company?
Transparency, effective communication, patient centered care, kindness, compassion, passion for general well-being of employees, good listening skills, management does what they can to accommodate our feedback and improve processes when they are able.
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The employees are the only good thing about this company. Great people to work with.
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Collaboration and compassion in action
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The fact that we all care for our patients.
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Very happy environment. Everyone works togeter and truly cares about patients.
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What needs to change to make the company culture better?
Compationate and friendly staff help
Review from Operations Dept · Posted 20 days ago
Hire better people and pay your employees at least the national average.
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It is warm and welcoming
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What did you like most about the interview process?
I was interviewed in a very comfortable manner. I was asked task/situation-based questions mostly, as well as some "get to know you" typical interview questions. This approach seems to work well as management mostly hires competent people who fit in well with the rest of the department.
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Interacting with those that I would be working with day to day and not just the hiring manager.
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Structured communication and timelines related to process
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I was interviewed by two people with very different personalities. It gave me a good sense of who I was going to work for.
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What would you improve about your company's interview process?
Not really great communication on the process
Review from Operations Dept · Posted 20 days ago
Communicate expectations of the role in the beginning.
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What makes you most happy at work?
Patients that say they like me and I'm friendly
Review from Operations Dept · Posted 20 days ago
Saving a patient's life is always top priority and makes for an excellent day! Helping provide a new diagnosis that then allows the caregiver to accurately treat the patient or improve the patient's quality of life. General respect shown towards by coworkers and the general positivity shown by all.
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Team collaboration to do what’s best for patients
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The patients I care for during the day.
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The fact that I know I make difference and the customer happy.
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What's going wrong and how can it be improved?
You kicked us out. People are quitting left and right and y'all are just piling on the work like no tomorrow.
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The culture is terrible and fake
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What do you like best about your company?
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What would you most like to see improved at your company?
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