CarGurus Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
They're quick to be transparent. Once a decision is made, the immediately provide an space to discuss it.
Review from Customer Success Dept
They're personable and make an attempt to connect with me on a personal level even though I am an individual contributor and new.
Review from Customer Success Dept
I appreciate how the leadership team is in touch with all aspects of the business. It feels like there's a genuine sense of equality, where no one is considered more important based on their job title.
Review from Customer Success Dept
You can feel that the organization is driven by a "people first" mindset. They believe in and invest in their employees.
Review from Customer Success Dept
My direct leadership team has been amazingly supportive and it is evident that it starts from the top. The team is very transparent and has an open door policy, they truly care about what employees have to say.
Review from Customer Success Dept
What does the leadership team need to get better at?
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What is the best part about your compensation package?
It's fair combined with the other benefits and RSUs.
Review from Customer Success Dept
The Base Salary is right in line with industry standards, In some ways above. The Stock was a much added plus.
Review from Customer Success Dept
Free parking and free lunch
Review from Customer Success Dept
The PTO package is the best part in my opinion. They ensure you have the flexibility you need to take care of yourself and family while still being able to excel at your job.
Review from Customer Success Dept
Afford to live in today's market
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Such a low base salary, on top of only getting paid out for my commission every 4 months. I only have enough to live and pay my bills; not to save for my future.
Review from Customer Success Dept
In increase of 10-15% for lower to middle management
Review from Customer Success Dept
My current compensation is below my base pay at my previous role. Other benefits help to compensate, but the high cost of living in the Boston area makes the lower compensation a challenge.
Review from Customer Success Dept
As times change, the cost of living is going up and up with no change in salary. Im one of many that have to take on a second job to cover living expenses. I would love to only have to work one job to afford things.
Review from Customer Success Dept
Pre-pandemic it was told that some of our perks were the reasoning for the lower-than-industry pay rate. We have lost some perks now and yet, pay has not changed
Review from Customer Success Dept
What are some of the best things about your team?
We get along well at work and outside of work.
Review from Customer Success Dept
They are all kind, friendly, and willing to help. I also appreciate how we all come from diverse back grounds.
Review from Customer Success Dept
Everyone is here to help out where they can, and it's clear that stress isn't something people pass on to others. Instead, there's a genuine effort to make the most of each day, creating a positive and upbeat atmosphere that everyone enjoys.
Review from Customer Success Dept
Everyone is very friendly and willing to help.
Review from Customer Success Dept
They are so supportive! Everyone has been so willing to help and genuinely wants you to succeed.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
Because I onboarded by myself, I feel like the groups have already set in stone. They are very friendly, but I don't feel comfortable just starting a conversation with them.
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
That you are able to be yourself and the company support enrichment outside of the workplace.
Review from Customer Success Dept
It's collaborative and I do not need to hesitate to reach out for help.
Review from Customer Success Dept
All Gurus are very open minded and accepting of all types. The benefits, as well as the new office is also great.
Review from Customer Success Dept
The most positive aspect of the culture and environment at my company is the strong sense of collaboration and mutual support. It's not about each team working in isolation; instead, there's a collective mindset focused on helping one another and other teams succeed. This shared commitment to a comm
Review from Customer Success Dept
Everyone on my team is willing to help each other and we work as a team towards common goals.
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
When I get on the phone with a dealership and it ends on a positive note.
Review from Customer Success Dept
Being a contributor to a team and seeing the feedback I get from dealers and my colleagues and manager.
Review from Customer Success Dept
Interacting with friends/coworkers and the satisfaction that comes with getting my job done.
Review from Customer Success Dept
I love the people and the beautiful workspace we have. It's a place that genuinely makes you want to come in, grab a coffee, and get to work. The comfort of being able to wear what I want and having the flexibility with office hours really takes a lot of stress off my day.
Review from Customer Success Dept
It feels like the management truly cares about the employees.
Review from Customer Success Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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