CarGurus Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
They are transparent about what they are striving to do and letting us know right off the bat when things aren't working. The good and bad news helps substantially for us to be able to work together as a team.
Review from Customer Support Dept
Transparent and approachable people with good energy to be around
Review from Customer Support Dept
They genuinely care about us.
Review from Customer Support Dept
I love how transparent the leadership team is with the company
Review from Customer Support Dept
They are calm, and provide positivity among the employess
Review from Customer Support Dept
What does the leadership team need to get better at?
There aren't any Leadership reviews of CarGurus yet.
Be the first to contribute a review.
What is the best part about your compensation package?
I'm able to have performance based compensation as well two times a year which helps push the motivation further!
Review from Customer Support Dept
Fair pay to allow me to afford living in the Boston area -- and incentive to be in office
Review from Customer Support Dept
Flexible WFH and commuter benefits.
Review from Customer Support Dept
Medical benefits and HSA plan
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
There aren't any Compensation reviews of CarGurus yet.
Be the first to contribute a review.
What are some of the best things about your team?
We all respect one another and come together when situations are difficult. We also can relate to one another and work as a CS family.
Review from Customer Support Dept
Always willing to help me!
Review from Customer Support Dept
Camaraderie and friendship. We work hard, and we have fun being with each other.
Review from Customer Support Dept
Open to giving and taking feedback
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of CarGurus yet.
Be the first to contribute a review.
What is most positive about the culture and environment at your company?
The company feels very welcoming with current employees and with new employees. Having events at the office helps bring everyone together to be included and share topics on the slack channels as well.
Review from Customer Support Dept
DEIB! I feel at home and welcome with my background and perspectives.
Review from Customer Support Dept
Openness and the ability to share feedback honestly.
Review from Customer Support Dept
Slack channels with constant updates and people caring for each other
Review from Customer Support Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of CarGurus yet.
Be the first to contribute a review.
What did you like most about the interview process?
There aren't any Interviews reviews of CarGurus yet.
Be the first to contribute a review.
What would you improve about your company's interview process?
There aren't any Interviews reviews of CarGurus yet.
Be the first to contribute a review.
What makes you most happy at work?
Feeling confident in my role and feel respected by my peers. Acknowledging when there are mistakes that can be fixed but are not detrimental.
Review from Customer Support Dept
Connecting with smart, thoughtful colleagues who want to thrive and help each other every day :)
Review from Customer Support Dept
Making my customers happy and being able to solve their complex issues.
Review from Customer Support Dept
Talking to my team and seeing things changing and improving
Review from Customer Support Dept
What's going wrong and how can it be improved?
There aren't any Outlook reviews of CarGurus yet.
Be the first to contribute a review.
What do you like best about your company?
There aren't any Outlook reviews of CarGurus yet.
Be the first to contribute a review.
What would you most like to see improved at your company?
There aren't any Outlook reviews of CarGurus yet.
Be the first to contribute a review.