Delaware North Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
There's not enough room. I wish I knew than a what I know now.
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
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What does the leadership team need to get better at?
Treating staff with some respect & value their contributions. Don't get caught up if a staff member asks for a free bottle of Franklins water as opposed to out of the tap! Sheesh! Make it an enjoyable experience to come to work, not a chore? Delaware Nth has so much to learn. I hope the penny drops?
Review from Customer Success Dept
What is the best part about your compensation package?
It has a lot of options
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Higher pay, and being afforded some decent respect! Make the rules for bar service consistent across the stadiums, rather than the confusion and inconsistencies customers feel? Front line staff are on the end of it , wearing all the frustrations and complaints. Step up to the plate please.
Review from Customer Success Dept
What are some of the best things about your team?
The workers front up and do the right thing and genuinely work hard. It ain't recognised at all by the hierarchy despite their spin with videos stating thank you for all your hard work and commitment. People can see right through the spin? Show leadership and lead by example. I delete such videos.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
Well, it all starts from the top employees are gonna treat each other. The way managers treat you. Manager did not set an example.
Review from Customer Success Dept
Coworkers that want to be there or better qualified.
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
Clocking out and knowing it's my friday.
Review from Customer Success Dept
Dealing the with general community, trying to provide them a positive experience despite double standard rules is a hard sell. Lead by example!
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
They asked me a couple of questions and said I was hired
Review from Customer Success Dept
All by correspondence! No face to face, not even so much as a phone call.
Review from Customer Success Dept
What would you improve about your company's interview process?
More indepth training based off your hired location that comes with an alotted training period, so there's no question about your duties and expectations.
Review from Customer Success Dept
What makes you most happy at work?
Customer interaction when I have time to serve them
Review from Customer Success Dept
Trying to make the customer feel they have had a positive experience where they feel they have been listened to and feel valued.
Review from Customer Success Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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