DriveTime | Bridgecrest | SilverRock Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept · Posted 11 days ago
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Knowledgeable, transparent, and honest mentors
Review from Customer Support Dept · Posted 11 days ago
THEY HAVE GREAT COMMUNICATION AND DRIVE
Review from Customer Support Dept · Posted 14 days ago
My managers have been very understanding and open with me. If I have an issue or need assistance, I do not hesitate to reach out to any one of them. At other jobs I felt hesitant to ask questions but since being here I have been met with nothing but acceptance, allowing me to feel comfortable.
Review from Customer Support Dept
They are very supportive and helpful. Feels like family here.
Review from Customer Support Dept
Very patient and understanding with us
Review from Customer Support Dept
What does the leadership team need to get better at?
I'm not completely sure who my Leadership team is or where they are. They should be more easily identifiable.
Review from Customer Support Dept
commuicating with everyone/ micro managing
Review from Customer Support Dept
I have not enjoyed my time at Bridgecrest in the few weeks Ive been here. Im actively looking for a new job at this time because all I have dealt with since being hired is confusion and inconsistency. I would not recommend Bridgecrest to anyone
Review from Customer Support Dept
What is the best part about your compensation package?
Fair and reasonable pricing for all
Review from Customer Support Dept · Posted 11 days ago
THE PTO HOURS THAT WE ACCRUE
Review from Customer Support Dept · Posted 14 days ago
Paid time off is great
Review from Customer Support Dept
All the extra PTO time
Review from Customer Support Dept
Benefits, good hourly, and hours work perfect with my personal life.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I do feel that the pay is a little low for the position. There are leveling factors that make it manageable since it is WFH, which is great and definitely what I need. However, I feel it should be a little more (maybe a $2/hr increase) based on the level of responsibility we are given.
Review from Customer Support Dept
For the amount of work I do and requirements involved, I don't believe we are at Market value.
Review from Customer Support Dept
some other companys are paying more for ssme position
Review from Customer Support Dept
Market matched at $25+ Hourly
Review from Customer Support Dept
increase pay for workload not enough
Review from Customer Support Dept
What are some of the best things about your team?
Competition around the office is fun and inspiring
Review from Customer Support Dept · Posted 11 days ago
GREAT COMMUNICATION, EVERYONE HELPS EACH OTHER OUT
Review from Customer Support Dept · Posted 14 days ago
They are mostly interactive and always helpful. I have had wonderful interactions with them.
Review from Customer Support Dept
Everyone is very nice and wants to help.
Review from Customer Support Dept
Everyone seems very nice and willing to help.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of DriveTime | Bridgecrest | SilverRock yet.
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What is most positive about the culture and environment at your company?
Growth, camaraderie, and opportunity amongst teams
Review from Customer Support Dept · Posted 11 days ago
VERY POSITIVE VIBES AND OPENESS
Review from Customer Support Dept · Posted 14 days ago
My managers make sure we all feel included and heard. No matter I diversities, we are a team.
Review from Customer Support Dept
Managers attempt to be positive but it feels very manufactured. There are a lot of positive aspects but there's no time to really utilize anything because it's back to being on the phone.
Review from Customer Support Dept
They want everyone to Succeed.
Review from Customer Support Dept
What needs to change to make the company culture better?
Training needs to be less confusing and more consistent
Review from Customer Support Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Peers, growth and opportunities around the office
Review from Customer Support Dept · Posted 11 days ago
Staying busy and getting to be a part of something bigger.
Review from Customer Support Dept
Helping customer get their cars back on the road.
Review from Customer Support Dept
So much less stress than what i have been through
Review from Customer Support Dept
Organization, good vibes and consistent communication
Review from Customer Support Dept
What's going wrong and how can it be improved?
Requirements for calls cause me a lot of anxiety and stress. It doesn't feel natural and should feel more like helping.
Review from Customer Support Dept
managers micro manage/ pay not good/ very stressful
Review from Customer Support Dept
not having to work would be better
Review from Customer Support Dept
Nothing about my training experience has made any sense to me. I got hired as a customer service rep and have spent all of training (6/6 to 6/22) being trained to be a loan advisor. After I said I could not do collections.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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