
The willingness to help everyone on your team.
Being successful at what I do for the client.
They are very knowledgeable, always have the customer first and they are just a great team to work with.
They work very well together as a cohesive team and they are getting much better at communicating to company employees. You can see that they are working towards one company instead many silos that nobody know about.
I feel the engagement team should get incentive from sales team for the work they do with the customers. Even though the model is implement and return, the engagement works very closely with the customers through out their life cycle with Elsevier.