Elsevier Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept · Posted 7 days ago
Review from Customer Support Dept · Posted 11 days ago
Extremely satisfied about my overall experience with this company.
Review from Customer Support Dept · Posted 13 days ago
What do you like best about the leadership team?
I don't know them, so it means that everything works smoothly
Review from Customer Support Dept · Posted 7 days ago
reach out to comunication constantly
Review from Customer Support Dept · Posted 11 days ago
they are good as a team
Review from Customer Support Dept
Best in communicating with people
Review from Customer Support Dept
The leadership provides a good road Map for my growth
Review from Customer Support Dept
What does the leadership team need to get better at?
Invest time and in the entire health market portfolio.
Review from Customer Support Dept · Posted 11 days ago
on time communication with instructions that are much clearer and getting back to me with another level of support, not just pushing the same instructions over and over again
Review from Customer Support Dept
Be pro-employee means that you are prioritizing your most important asset your employees while at same time taking the proactive steps necessary to remain union free. Employers often get the union they deserve.
Review from Customer Support Dept
What is the best part about your compensation package?
healthcare option is the best
Review from Customer Support Dept · Posted 7 days ago
health insurance and meal vouchers
Review from Customer Support Dept · Posted 11 days ago
Good as per market standards
Review from Customer Support Dept
Elsevier supports a healthy work-life balance through flexible work arrangements and wellness programs.
Review from Customer Support Dept
The incentives provided every year
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
What matters most to me is having a compensation structure that clearly reflects progression and allows for continued growth as responsibilities increase
Review from Customer Support Dept · Posted 11 days ago
The compensation what we getting for the role is less
Review from Customer Support Dept
All this switch to Populus has made doing work for Elsevier too complex. Where I once went to one location for virtually all of my work, I now must got to Populus for pay, another site for expenses, another site for assignments and another to set up my courses. Nothing is faster and smoother.
Review from Customer Support Dept
I feel my current compensation doesn't fully reflect the increased technical complexity of my role or the market value of my contributions, and a salary adjustment aligned with current industry benchmarks alongside a more transparent performance-based bonus structure would make me feel truly valued.
Review from Customer Support Dept
Working 9 hours with only 1 hour break, no breaks in between. Availability of agents during chat is not consistent specially on other sites that babysits their agents. Lack of manpower. Low salary for a job that is exhausting physically and mentally.
Review from Customer Support Dept
What are some of the best things about your team?
they are open, helpful and they really like their job. This positive energy is shared among everyone in the team
Review from Customer Support Dept · Posted 7 days ago
good spirit, generosity to share knowledge in general good vibe. I am talking only about my direct team. Interacting with other areas is a different story
Review from Customer Support Dept · Posted 11 days ago
most of them are open and willing to help
Review from Customer Support Dept · Posted 11 days ago
Mutual trust/respect, Aligned goals, Strong camaraderie & Excellent productivity
Review from Customer Support Dept · Posted 12 days ago
We support and help each other
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Keep a channel open for us to chat
Review from Customer Support Dept
It would help to be solution-oriented and not harp on the problem after it has been identified.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
everyone is positive and heplful
Review from Customer Support Dept · Posted 7 days ago
Working flexible hours and be able to work everywhere
Review from Customer Support Dept · Posted 11 days ago
The importance of maintaining a healthy work-life balance for employees.
Review from Customer Support Dept · Posted 11 days ago
Good work life balance and energetic work
Review from Customer Support Dept
WORK - LIFE - BALANCE
Review from Customer Support Dept
What needs to change to make the company culture better?
Better, more open communication with leadership. Streamline the work
Review from Customer Support Dept
fun activities to be attended regularly
Review from Customer Support Dept
Everyone in the organization's aware of how HMS works but there's no action plan to streamline the process nor the support is given for newbies. There's also no support system during the probation period&workload in HMS is beyond one's threshold &any moment, people could break out working under imme
Review from Customer Support Dept
Less sarcasm and cynicism, less disdain for customers displayed during meetings, and it would be nice if the CEO wouldn't vape during internal Zoom meetings.
Review from Customer Support Dept
there should not be any toxic managers or peers
Review from Customer Support Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
daily interaction with my customers
Review from Customer Support Dept · Posted 7 days ago
When there is good collaboration and other teams respond efficiently to my requests, it enables me to accomplish my deliverables for customers smoothly.
Review from Customer Support Dept · Posted 11 days ago
know more about the company and my career growth
Review from Customer Support Dept · Posted 11 days ago
work life balance and interesting to work
Review from Customer Support Dept
Less work pressure; Friendly environment
Review from Customer Support Dept
What's going wrong and how can it be improved?
Again, communication with my manager, better compensation and streamlined work processes
Review from Customer Support Dept
Working 9 hours with only 1 hour break, no breaks in between. Availability of agents during chat is not consistent specially on other sites that babysits their agents. Lack of manpower. Low salary for a job that is exhausting physically and mentally. Also, WF schedule management is horrible as well.
Review from Customer Support Dept
Employees stay for a long period in a single position.
Review from Customer Support Dept
The culture is extremely off-putting.
Review from Customer Support Dept
Salaries are not competitive. The wages are barely livable.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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