Elsevier Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
great to be part of a team that trusts you and helps you progress
Review from Customer Support Dept · Posted a day ago
Review from Customer Support Dept · Posted a day ago
Review from Customer Support Dept · Posted a day ago
What do you like best about the leadership team?
I admire how the Elsevier leadership team bridges the gap between traditional academic prestige and cutting-edge AI innovation, all while championing diversity and a clear, purpose-driven mission to advance global science and health.
Review from Customer Support Dept · Posted a day ago
mega supportive of me and my welfare
Review from Customer Support Dept · Posted a day ago
They are supportive of my growth
Review from Customer Support Dept · Posted a day ago
Very friendly and caring staff. Hospitality is great as team.
Review from Customer Support Dept · Posted a day ago
Work culture and embodying servant leadership.
Review from Customer Support Dept
What does the leadership team need to get better at?
Be pro-employee means that you are prioritizing your most important asset your employees while at same time taking the proactive steps necessary to remain union free. Employers often get the union they deserve.
Review from Customer Support Dept
What is the best part about your compensation package?
dental insurance as well as gym benefits
Review from Customer Support Dept · Posted a day ago
The sales incentive plan available
Review from Customer Support Dept · Posted a day ago
Yearly Bonus and appraisal % in every year
Review from Customer Support Dept · Posted a day ago
1. Leave credits 2. Office environment conducive to work 3. Work-life balance
Review from Customer Support Dept
they have low cost options
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I feel my current compensation doesn't fully reflect the increased technical complexity of my role or the market value of my contributions, and a salary adjustment aligned with current industry benchmarks alongside a more transparent performance-based bonus structure would make me feel truly valued.
Review from Customer Support Dept · Posted a day ago
Working 9 hours with only 1 hour break, no breaks in between. Availability of agents during chat is not consistent specially on other sites that babysits their agents. Lack of manpower. Low salary for a job that is exhausting physically and mentally.
Review from Customer Support Dept
There should be better pay scale and the job level shopuld be increase based of the responsibilities given
Review from Customer Support Dept
For the responsibilities I handle, the job level can be increased to one or two levels and payment fixed accordingly
Review from Customer Support Dept
Having vast experience in the industry, my compensation is not fulfill.
Review from Customer Support Dept
What are some of the best things about your team?
I love how our team combines a high level of technical expertise with a deeply collaborative spirit, ensuring we stay agile and supportive of one another even when tackling complex, high-pressure projects.
Review from Customer Support Dept · Posted a day ago
friendly team where no question or query is a stupid one. lots of support
Review from Customer Support Dept · Posted a day ago
we work as a team
Review from Customer Support Dept · Posted a day ago
Good repo and helping tendency. Sharing knowledge.
Review from Customer Support Dept · Posted a day ago
Camaraderie, culture, esprit de corps
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
It would help to be solution-oriented and not harp on the problem after it has been identified.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
I find the culture incredibly rewarding because it balances radical flexibility with a shared commitment to scientific advancement, making it an environment where I feel both professionally challenged and personally supported.
Review from Customer Support Dept · Posted a day ago
everyone is contactable and friendly
Review from Customer Support Dept · Posted a day ago
we are trusted to do our jobs independently
Review from Customer Support Dept · Posted a day ago
Supportive and collaborative environment, where teamwork, respect, and open communication are strongly encouraged.
Review from Customer Support Dept · Posted a day ago
Collaboration, psychological safety, trust and respect.
Review from Customer Support Dept
What needs to change to make the company culture better?
there should not be any toxic managers or peers
Review from Customer Support Dept
fun activities to be attended regularly
Review from Customer Support Dept
Everyone in the organization's aware of how HMS works but there's no action plan to streamline the process nor the support is given for newbies. There's also no support system during the probation period&workload in HMS is beyond one's threshold &any moment, people could break out working under imme
Review from Customer Support Dept
Less sarcasm and cynicism, less disdain for customers displayed during meetings, and it would be nice if the CEO wouldn't vape during internal Zoom meetings.
Review from Customer Support Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
I am most fulfilled by the mission-driven work and the brilliance of my colleagues, though I find that reevaluating work-from-home options would further increase my happiness by allowing for the deep, focused concentration that makes me significantly more productive than when working on-site.
Review from Customer Support Dept · Posted a day ago
support from colleagues and others
Review from Customer Support Dept · Posted a day ago
completing a task assigned to me
Review from Customer Support Dept · Posted a day ago
Supportive team environment, the opportunity to learn continuously, and the satisfaction of completing tasks successfully.
Review from Customer Support Dept · Posted a day ago
It's the attitude of my peers & colleagues, the fact that despite being busy with work, we never run out of things to talk about. Every day brings a fresh discovery.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Working 9 hours with only 1 hour break, no breaks in between. Availability of agents during chat is not consistent specially on other sites that babysits their agents. Lack of manpower. Low salary for a job that is exhausting physically and mentally. Also, WF schedule management is horrible as well.
Review from Customer Support Dept
Salaries are not competitive. The wages are barely livable.
Review from Customer Support Dept
Employees stay for a long period in a single position.
Review from Customer Support Dept
The culture is extremely off-putting.
Review from Customer Support Dept
Lack of social events outside the office/lack of close relationships/friendships with co-workers (likely a factor of remote work).
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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