Elsevier Customer Support Department Employee Reviews

Fantastic place to learn and grow along with the company

Review from Customer Support Dept · Posted 2 days ago

Positive, supportive, collaborative, and growth-oriented experience.

Review from Customer Support Dept · Posted 12 days ago

A company that values ??your competencies and skills, and accepts who you are and what you contribute every day to our clients and our shared miss

Review from Customer Support Dept · Posted 13 days ago

I always wanted to join Elsevier, I really appreciated all achievements, leader position in the market. I trully believe that my company provide meaningful, trustworthy content and all offered solutions are high quality and safe. I really appreciate my team spirit and how all members are treated

Review from Customer Support Dept · Posted 20 days ago

I like the company’s and team’s mission, but I feel I need to be in a more challenging role that matches my skills and experie

Review from Customer Support Dept · Posted 21 days ago

Perfect planning and ensure everyone understand it

Review from Customer Support Dept · Posted 2 days ago

Members share ideas freely and listen actively.

Review from Customer Support Dept · Posted 12 days ago

My team lead always listens to my problems and provides me with a solution without judging. It really helps me feel understood and supported, especially when I’m dealing with challenges or confusion at work. I appreciate their patience

Review from Customer Support Dept · Posted 13 days ago

their transparency and good leadership

Review from Customer Support Dept · Posted 13 days ago

To recognize and assess employees in order to place them in roles aligned with their experience and capabilities.

Review from Customer Support Dept · Posted 21 days ago

Invest time and in the entire health market portfolio.

Review from Customer Support Dept

on time communication with instructions that are much clearer and getting back to me with another level of support, not just pushing the same instructions over and over again

Review from Customer Support Dept

Be pro-employee means that you are prioritizing your most important asset your employees while at same time taking the proactive steps necessary to remain union free. Employers often get the union they deserve.

Review from Customer Support Dept

Bonus and night shift allowance

Review from Customer Support Dept · Posted 2 days ago

Its ok, but could better as per my role

Review from Customer Support Dept · Posted 12 days ago

Bonus, Health Insurance benefits, Remote work

Review from Customer Support Dept · Posted 13 days ago

flexibility of my working hours (start and end time)

Review from Customer Support Dept · Posted 13 days ago

meal vouchers, dental care issurance

Review from Customer Support Dept · Posted 21 days ago

Take home Salary is comparatively low for this JM role as per the market standard

Review from Customer Support Dept · Posted 13 days ago

comparing my last employer CTC, my currecnt CTC 35% is justified but comparing my educaton background, experience and workload, it is not justified as per Elsevier standard. I will appreciate of company give me a fare raise not by considering my last CTC which was actually less

Review from Customer Support Dept · Posted 21 days ago

What matters most to me is having a compensation structure that clearly reflects progression and allows for continued growth as responsibilities increase

Review from Customer Support Dept

The compensation what we getting for the role is less

Review from Customer Support Dept

All this switch to Populus has made doing work for Elsevier too complex. Where I once went to one location for virtually all of my work, I now must got to Populus for pay, another site for expenses, another site for assignments and another to set up my courses. Nothing is faster and smoother.

Review from Customer Support Dept

coordination and we work as a team

Review from Customer Support Dept · Posted 2 days ago

They collbarate very well .

Review from Customer Support Dept · Posted 12 days ago

Our team is collaborative and provides support

Review from Customer Support Dept · Posted 13 days ago

My team always Collaborative works

Review from Customer Support Dept · Posted 13 days ago

open and willing to go the extra mile

Review from Customer Support Dept · Posted 13 days ago

Keep a channel open for us to chat

Review from Customer Support Dept

It would help to be solution-oriented and not harp on the problem after it has been identified.

Review from Customer Support Dept

Everyone is treated equally in the office

Review from Customer Support Dept · Posted 2 days ago

Supportive team, collaboration, growth, and respect.

Review from Customer Support Dept · Posted 12 days ago

All are treated equally without discrimination

Review from Customer Support Dept · Posted 13 days ago

A pleasant collaboration which each other, where everyone can be who they are without being personal

Review from Customer Support Dept · Posted 13 days ago

work culture, not judging anyone with their religion or from the family background, everyone treated fairly and equally

Review from Customer Support Dept · Posted 13 days ago

Better, more open communication with leadership. Streamline the work

Review from Customer Support Dept

there should not be any toxic managers or peers

Review from Customer Support Dept

fun activities to be attended regularly

Review from Customer Support Dept

Everyone in the organization's aware of how HMS works but there's no action plan to streamline the process nor the support is given for newbies. There's also no support system during the probation period&workload in HMS is beyond one's threshold &any moment, people could break out working under imme

Review from Customer Support Dept

Less sarcasm and cynicism, less disdain for customers displayed during meetings, and it would be nice if the CEO wouldn't vape during internal Zoom meetings.

Review from Customer Support Dept

collaboration to achieve a common goal

Review from Customer Support Dept · Posted 2 days ago

Supportive teamwork, meaningful work, and growth.

Review from Customer Support Dept · Posted 12 days ago

To learn new things and financial stability

Review from Customer Support Dept · Posted 13 days ago

colleagues I work with and to contribute together every single day to our mission statement

Review from Customer Support Dept · Posted 13 days ago

Responsibility customer interaction team work life balance

Review from Customer Support Dept · Posted 13 days ago

Again, communication with my manager, better compensation and streamlined work processes

Review from Customer Support Dept

Working 9 hours with only 1 hour break, no breaks in between. Availability of agents during chat is not consistent specially on other sites that babysits their agents. Lack of manpower. Low salary for a job that is exhausting physically and mentally. Also, WF schedule management is horrible as well.

Review from Customer Support Dept

Salaries are not competitive. The wages are barely livable.

Review from Customer Support Dept

Employees stay for a long period in a single position.

Review from Customer Support Dept

The culture is extremely off-putting.

Review from Customer Support Dept