Fiserv Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
What do you like best about the leadership team?
innovation - new product development
Review from Customer Support Dept
What does the leadership team need to get better at?
Consideration of employees over constantly changing everything to be more complex and less efficient.
Review from Customer Support Dept
Building a culture that cares about its employees and customers
Review from Customer Support Dept
I started working there 2 month ago and got email that I'm fired with no explanation or reason supervisor just took my badge couldn't tell me or what I did wrong they let me go confused and overreacting keep on thinking on what could've I did wrong to got laid off I got nothing .just sad
Review from Customer Support Dept
What is the best part about your compensation package?
im not sure anymore because I'm so upset and confused how they can just laid off for no reason no explanation or reason
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I have many more skills than I am allowed to use.
Review from Customer Support Dept
Bonus' on the original First Data side have decreased year after year to a point where a new employee comes into the job at higher bonus and salary than a 30 year employee
Review from Customer Support Dept
Hard work isn't rewarded. Built an entire department back up from a single worker. Still didn't receive a promotion or pay raise to reflect the work done. Instead it was a year and a half before a promotion materialized and the pay bump was not comparable to the work put in
Review from Customer Support Dept
What are some of the best things about your team?
team work work to get the job done
Review from Customer Support Dept
Work well together on any issue. Always willing to cover for emergencies that arise.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Be kinder to one another and more considerate.
Review from Customer Support Dept
they need to communicate to they employees and coaches and better training and look bad to fired some through emailed with no explanation or reason or no-one to talk to to see whats going on
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
celebrating successes of each other
Review from Customer Support Dept
What needs to change to make the company culture better?
Focus on employees and customers. Right now ots all about shareholders.
Review from Customer Support Dept
What did you like most about the interview process?
They had multiple openings and I was directed to ones that they felt I was a best fit for.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
solving problems for my customer
Review from Customer Support Dept
What's going wrong and how can it be improved?
Inconsistent application of "rules" from manager to manager
Review from Customer Support Dept
Bring back compensation benefits and make a real effort to recognize those who go above and beyond.
Review from Customer Support Dept
they laid me off through emailed with explanation or reason on why I got laid off and I will get a lawyer to found out because thats not cool and got me confused and worried
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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