GE Vernova Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
A company that values employee's feeling and lead with transparency
Review from Customer Support Dept
I feel the leadership of my manager and one over one manager are very inclusive
Review from Customer Support Dept
What do you like best about the leadership team?
Practical and systematic thinking on company direction as well as embrace SQDC
Review from Customer Support Dept
Setting and working towards specific
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The leadership team cares about the individual contributing member. Being conscientious of current workload and ongoing issues. Flexible to support whenever needed. Takes the opportunity to teach or grow through difficult times.
Review from Customer Support Dept
Attention to people needs and clear communication for the objective for Vernova. Aero business division will need a lot improvement on service capability to meet customer expectation on delivery time
Review from Customer Support Dept
transparency, clear goal, finance result
Review from Customer Support Dept
What does the leadership team need to get better at?
The lack of nuclear management in the nuclear company is very concerning. This isn't a gas power business. This impacts credibility in the industry, it calls into question decisions related to nuclear safety, and it makes us open for regulatory issues and findings.
Review from Customer Support Dept
communicate what is the company plan and work to be performed in the next 2 years at least; get engineering teams to perform committed tasks and delivery dates in time.
Review from Customer Support Dept
motivation of the team and engagement of all employees
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give equal opportunities for growth in the company , make sure that the employees get the needed training on soft skills that help move in their career in the company .
Review from Customer Support Dept
Strengthen the basics: reduce quality issue, bring back the pride in people, etc
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What is the best part about your compensation package?
car, salary level, insurance, smart working
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Flexible working hours and respectful working environment and Transparent
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My bonus based on company performance
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The paid time off for maternity leave. Having the companies full support for growing your family.
Review from Customer Support Dept
good Salary and company car
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Our health care is the most expensive and covers the least from any company I have worked at. More work is given to each manager such as getting rid of the HR help and now putting in on the managers. It takes a manager 10x as long to do the basic things in Workday, like post a new role.
Review from Customer Support Dept
I am a women and I don't feel that I am paid like the men in this business and have been looked over many times, I feel due to my sex. Our health care is horrible it is basicly major medical and you pay according to what you make so you get a raise you pay more.
Review from Customer Support Dept
Higher compensated employees are treated poorly, no salary actions in recent years ... unrelated to performance
Review from Customer Support Dept
COVID was a huge challenge for GP in '20 & required all members of the GP team to go above and beyond for our customers (with no salary action). In 2021 our CEO explained that salary actions in late Summer would be based on performance ... instead raises were based on employee position in pay band
Review from Customer Support Dept
less appreciation (not recognition), unrealistic targets/workloads, no burnout management, limited budget
Review from Customer Support Dept
What are some of the best things about your team?
Listen to all employees thoughts.
Review from Customer Support Dept
No matter how hard it is, they rally together.
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help each other, friendship, transparency, diversity
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Responsible Objective and with high self-esteem on their roles
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My team always has a sense of urgency when customer emergent needs arise
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
They need to learn the business and understand process, they are stuck in a box and don't look outside.
Review from Customer Support Dept
motivation, ownership, willingness to help
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What is most positive about the culture and environment at your company?
Always there is a changes and positive mindset for growth.
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People try to work hard together to get the job done.
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expertise, possibility to express your idea,
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Respectful, SQDC and using lean for PSR
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The great collaboration amoung team members
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What needs to change to make the company culture better?
define a career path, increase the opportunities to grow within the companies. increase the awareness of the different division within GE Power
Review from Customer Support Dept
I used to feel more at home at work than at home, now, everyone seem to be overloaded with the problem of their own and unable to help each other.
Review from Customer Support Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Challenges every day and new areas to work.
Review from Customer Support Dept
The people on my team.
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Problem solving and team work
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The recognition of the success of my direct reports
Review from Customer Support Dept
challenge every day, help customer and delivery result for GEV
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What's going wrong and how can it be improved?
quality of product us very poor , and it seems there is no investment in engineering
Review from Customer Support Dept
Management are not working on technical problems, the company need to invest on quality. Work load is vey high per person, management need to ensure fair distribution of work load. No pension plan in some companies . The pension plan to be applied in all companies.
Review from Customer Support Dept
Fix the quality issues is the first step, everything else will fall in
Review from Customer Support Dept
Death by email - The email load has always been high, but has accelerated in the current environment. With the addition of teams it can be hard to find time to work on the jobs that need your full attention. For me to many meetings.
Review from Customer Support Dept
Stop letting people go not back filling and making others pick up the slack, we have no worklife balace and its getting worse, actually make lean work instead of spending the money and going thru the motions. If we put money in the tools we use we could be more efficiant.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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