HCA Healthcare Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
So helpful and supportive and very kind
Review from Customer Support Dept
First line manager is terrific. Higher ups only care about the bottom line. Staff is constantly cut and the patient doesn’t matter to the higher ups. CEO/CFO say they want to work with staff, but they constantly leave us with staff and without resources for our patient
Review from Customer Support Dept
They are forward-looking; enthusiastic; encouraging.
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Management has really put forth effort in dealing with covid 19.
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they care about the employees
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What does the leadership team need to get better at?
This company has forgotten that they exist because of patient care. Being a hospital, the patient should take priority. This company is making changes and decisions that are not patient based. Some of these decisions actually can put patients at risk for injury.
Review from Customer Support Dept
What is the best part about your compensation package?
401k is fair despite pension taken away.
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the pay and on call pay
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The amount of 401k match
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the health insurance and the dental
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Perks outside of benefits, give back programs etc
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Why do you feel undervalued and what would make you feel better about your compensation?
to actually get paid based on years of service
Review from Customer Support Dept
The health care benefits are laughable. We basically pay all of our health care costs out of pocket.
Review from Customer Support Dept
I think that full-time workers should get paid the same at PRN workers. For some reason PRN workers make more
Review from Customer Support Dept
Nurses in other states make more with less experience.
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What are some of the best things about your team?
They sre very helpful and very kind
Review from Customer Support Dept
some are good people and coworkers
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Co-workers work hard. Unfortunately they are all leaving to other hospitals in the Bay Area who actually care about their employees and patients.
Review from Customer Support Dept
Well-trained, well-managed. Empowered to make things better.
Review from Customer Support Dept
To be a good healthcare organization your staff has to work together as a team. I believe HCA promotes this.
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What do your coworkers need to improve and how could you work together better?
More of a team attitude is needed
Review from Customer Support Dept
We work together very well and communicate well, though there is always room for improvement in our skills and customer service
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What is most positive about the culture and environment at your company?
diversity and inclusion of others
Review from Customer Support Dept
they treat everyone equally no matter their job
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It is like family, working together to accomplish goal
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its very fair and relaxed like we are all family
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How well everything and everyone works together for a common goal
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What needs to change to make the company culture better?
Better team attitudes amongst co-workers
Review from Customer Support Dept
What did you like most about the interview process?
It was too long ago and with another company who owned us before HCA corrupted us.
Review from Customer Support Dept
The understanding but expecting the bests from you standards
Review from Customer Support Dept
My boss asked questions about my life that translate into my job
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getting to meet some of the employees
Review from Customer Support Dept
One on one and peer interviews
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
recognition and appreciation and fair pay
Review from Customer Support Dept
My coworkers and the fact that I can get my work done without too many obstacles.
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working with my whole team
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getting paid and the nice customers
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Knowing I have done something to help patients
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What's going wrong and how can it be improved?
See last comment. Listen to your employees and stop cutting safe staffing. Actually care about your employees and customers. A child is not a number!! Your family member is not a number. Stop having number crunchers tell us what “safe staffing” is and listen to the professionals who do the wo
Review from Customer Support Dept
Better pay and benefits for employees
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Stressful environments and lack of adequate staff
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Communication tends to be lacking from upper management
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Healthcare should not be a business. It should focus on the needs of the patients. And value the people that can provide the best care.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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