Cleo Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
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I would prefer not to share my overall experience at this time
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What do you like best about the leadership team?
sincere support, professional, knowledgable, invested
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Transparency, honesty, flexibility, and open to change.
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Clear with changes and consistent with deliverables
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Supportive, Positive, Enthusiastic, Kind, Knowledgeable
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Their consistent warm, candid tone.
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What does the leadership team need to get better at?
Making priorities clear and modeling professionalism in All Hands meetings.
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What is the best part about your compensation package?
I like the ability to somewhat have flexible hours.
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PTO, 2 free vacations a year
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The fair accumulation of PTO
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I don't know how to answer that. It would be nice to get medical/dental/vision for part time. I can see setting a minimum amount of time working for the company to put that is place, but it would be awesome!
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The headspace and aptive memberships for self-care, and the continuing ed reimbursement benefit.
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Why do you feel undervalued and what would make you feel better about your compensation?
We hear all the time that Guides are the "secret sauce" of Cleo- the key to its program and success, yet I do not believe that guides are compensated fairly. To have either a higher hourly rate or benefits of some sort would make me feel much better.
Review from Customer Support Dept
I feel the MemberOps team is underpaid across the board. Promoting Guides from within the organization results in a pay structure that is not at all aligned with market value for the impact that these individuals are making on the company.
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I don't feel undervalued but it could be better. I think some physical benefits- like health, physio, bodywork would be practical especially the impact of being sedentary & self-employed. Pay could be increased esp. for independent contractor guides (esp. with huge childcare costs+living costs).
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I've been with the company for a few years now and received one, 1.5% pay raise. A raise to at least offset inflation would be nice.
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Upon being hired, I asked if I could start at a higher compensation given my extensive experience - however, I was told due to me only having a bachelor's degree (no masters or certification), they would not be able to offer me more.
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What are some of the best things about your team?
Support, compassion, integrity and vulnerability
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Fun, intelligent, and open to helping each other
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Everyone is kind, thoughtful, and willing to help one another.
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We truly care about each other and we back each other up.
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Shared passion, sense of humor, drive, dedication.
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What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
everyone is supportive and team focused
Review from Customer Support Dept
Our Values and willingness to adhere to them
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The fact that people are enthusiastic, friendly, and willing to help.
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I love our culture! It is friendly, welcoming, non-judgmental, supportive and warm.
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My manager and co workers.
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What needs to change to make the company culture better?
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What did you like most about the interview process?
There aren't any Interviews reviews of Cleo yet.
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What would you improve about your company's interview process?
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What makes you most happy at work?
connecting with people, parents, families
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I enjoy helping families and seeing how my support really makes a difference.
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Helping people, Learning something new, Engaging with colleagues
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Supporting families who are in need of help.
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Creating an environment where working parents feel supported.
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What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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