Invitation Homes Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
It has been great, time fly's when I am in the office perfect environment
Review from Customer Support Dept
Invitation homes is family and work in one place. everyone genuinely cares about each other
Review from Customer Support Dept
What do you like best about the leadership team?
How hands on they are with helping me understand certain parts of my job.
Review from Customer Support Dept
My top managers are the BEST! They meet with me biweekly just in case I need help with anything and to discuss the current workload which I appreciate greatly.
Review from Customer Support Dept
The open-door policy it allows us to go to them with any issue we may have
Review from Customer Support Dept
Always helping me without hesitation.
Review from Customer Support Dept
The communication, support, and vision my director is wants to take the department I work in. I am excited to take my department to the next level for the overall customer experience.
Review from Customer Support Dept
What does the leadership team need to get better at?
Explaining to their own teams on what needs to be done. I am so tired of people not doing their part and having it fall into my lap. There is a culture here where everyone tries to pass things off and it always finds its way to the Maintenance team.
Review from Customer Support Dept
What is the best part about your compensation package?
The bonus is the best part.
Review from Customer Support Dept
the benefits are affordable and they pay is liveable
Review from Customer Support Dept
The work is not over bearing and the work life balance.
Review from Customer Support Dept
The incentives the company offers, you can tell they are invested in their employees and want to take care of their employee's mental health to the financials the company provides.
Review from Customer Support Dept
Just being able to have the options is more than enough
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I feel that the role CSR-FS deals with a lot more than any other position within the company and they deserve to be paid higher for it. While the starting wage is fair the living wage in Florida is high and it's hard to pay bills working just 1 job making just what you need to live.
Review from Customer Support Dept
Territory and leads need better distribution
Review from Customer Support Dept
pay increase more often and not just annually. min wage went up 2023. we should get an increase for our performance and min wage
Review from Customer Support Dept
Starting rate is lower then expected
Review from Customer Support Dept
I would just like a higher hourly because even fast food keeps getting raised minimum wage to almost match mine.
Review from Customer Support Dept
What are some of the best things about your team?
Everyone works together. Nobody really acts superior; it's a real team setting.
Review from Customer Support Dept
My team now is good. We had a very rude person on our team but they have been transferred now so it is getting better by the day.
Review from Customer Support Dept
They all try to help in each way possible
Review from Customer Support Dept
They are always willing to help, provide advice and you can tell they care about and want you to succeed in this company.
Review from Customer Support Dept
we all work great together and get stuff done
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Communication and Understanding of others roles
Review from Customer Support Dept
DO YOUR JOB! Then when you complain that I can't do your work quick enough for you, it makes it really tough for me to like my coworkers.
Review from Customer Support Dept
Not everyone is as welcoming as they were in the beginning.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Everyone is very friendly and helpful.
Review from Customer Support Dept
I love that everyone is happy and always upbeat, and we have so much fun doing all of our team building activities together and volunteer hours together. It is priceless!!!
Review from Customer Support Dept
they are very inclusive and care about your personal life
Review from Customer Support Dept
The culture promotes teamwork and collaboration, allowing employees to share ideas and support each other. Professional development and positive atmosphere among employees.
Review from Customer Support Dept
We are just a great melting pot
Review from Customer Support Dept
What needs to change to make the company culture better?
Be fair with everyone not just certain people and treat everyone the same as you do everyone with work order and what ever els
Review from Customer Support Dept
What did you like most about the interview process?
Very professional, friendly, comprehensive, and experience.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Working from home is the best perk you can give an employee
Review from Customer Support Dept
my manager LaTrenda boone keeps me on my toes and pushes me to be my best
Review from Customer Support Dept
Havening an awesome work environment
Review from Customer Support Dept
I have the opportunity to work at company to change someone's day, with providing great customer service.
Review from Customer Support Dept
working with a great team and the atmosphere
Review from Customer Support Dept
What's going wrong and how can it be improved?
I just need to keep improving my time management and prioritization skills.
Review from Customer Support Dept
I think it's because the residents are so unhappy with us it makes the work not pleasant.
Review from Customer Support Dept
People need to do their work. Its frustrating having to step in for a lot of people and then having them complain about it. Most people have been working here for over a year and still can't read a work order. People seem lost all the time.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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