Invitation Homes Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept · Posted 21 days ago
Review from Customer Support Dept
Very good experience, good company, good working environment, good benefits, and is important work.
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
We are work as a team
Review from Customer Support Dept · Posted 21 days ago
They are strategic, innovative and kind.
Review from Customer Support Dept
Good structure and training. Positive and clear on what needs to get done.
Review from Customer Support Dept
everyone wants you to grow and succeed and encourage members to seek and achieve more
Review from Customer Support Dept
How hands on they are with helping me understand certain parts of my job.
Review from Customer Support Dept
What does the leadership team need to get better at?
Explaining to their own teams on what needs to be done. I am so tired of people not doing their part and having it fall into my lap. There is a culture here where everyone tries to pass things off and it always finds its way to the Maintenance team.
Review from Customer Support Dept
What is the best part about your compensation package?
The company offers the coverages if we elect to have them
Review from Customer Support Dept · Posted 21 days ago
Mental health benefits are covered 100%
Review from Customer Support Dept
Happy about my OnePass membership, as I can go to many different gyms and classes. Along with remote classes that are quick and easy to join.
Review from Customer Support Dept
Pay and PTO is nice
Review from Customer Support Dept
The bonus is the best part.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I would just like a higher hourly because even fast food keeps getting raised minimum wage to almost match mine.
Review from Customer Support Dept
I feel that the role CSR-FS deals with a lot more than any other position within the company and they deserve to be paid higher for it. While the starting wage is fair the living wage in Florida is high and it's hard to pay bills working just 1 job making just what you need to live.
Review from Customer Support Dept
Territory and leads need better distribution
Review from Customer Support Dept
pay increase more often and not just annually. min wage went up 2023. we should get an increase for our performance and min wage
Review from Customer Support Dept
Starting rate is lower then expected
Review from Customer Support Dept
What are some of the best things about your team?
We help each other out when needed
Review from Customer Support Dept · Posted 21 days ago
They are the best and I enjoy working here.
Review from Customer Support Dept
Team is very friendly and knowledgeable.
Review from Customer Support Dept
everyone is so knowledgeable and ready to help however I need
Review from Customer Support Dept
Everyone works together. Nobody really acts superior; it's a real team setting.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Communication and Understanding of others roles
Review from Customer Support Dept
DO YOUR JOB! Then when you complain that I can't do your work quick enough for you, it makes it really tough for me to like my coworkers.
Review from Customer Support Dept
Not everyone is as welcoming as they were in the beginning.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Everyone contributes to make our work easier
Review from Customer Support Dept · Posted 21 days ago
Kindness and high integrity within the teams.
Review from Customer Support Dept
Good amount of important work and interaction with my coworkers. Positive work environment and good amenities in the building, like refrigerators, coffee machines, and flavored water machines.
Review from Customer Support Dept
the diversity we have here is really nice (thank you for the Bustello)
Review from Customer Support Dept
Everyone is very friendly and helpful.
Review from Customer Support Dept
What needs to change to make the company culture better?
Be fair with everyone not just certain people and treat everyone the same as you do everyone with work order and what ever els
Review from Customer Support Dept
What did you like most about the interview process?
Very professional, friendly, comprehensive, and experience.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
There
Review from Customer Support Dept · Posted 21 days ago
The people and the work I get to do.
Review from Customer Support Dept
I am happy to be doing important work and knowing I make a difference is important to me. I feel busy all day and I love that aspect.
Review from Customer Support Dept
Working from home is the best perk you can give an employee
Review from Customer Support Dept
working with a great team and the atmosphere
Review from Customer Support Dept
What's going wrong and how can it be improved?
I just need to keep improving my time management and prioritization skills.
Review from Customer Support Dept
I think it's because the residents are so unhappy with us it makes the work not pleasant.
Review from Customer Support Dept
People need to do their work. Its frustrating having to step in for a lot of people and then having them complain about it. Most people have been working here for over a year and still can't read a work order. People seem lost all the time.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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