Jimmy John's CS Rep Employee Reviews
Briefly describe your overall experience at your company
Great team. The store makes the experience. Customers usually know what they want.
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What do you like best about the leadership team?
Managers were awesome, respectful, hard working.
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They come to town when we need them
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They are so inclusive and truly work as a team and make everyone feel as thought their role in the company is important.
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What does the leadership team need to get better at?
This company has a habit of making sure that minorities are undervalued for their work effort, workplace discrimination and bullying are ignored, and serious issues regarding management are never taken care of.
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They need to respect their workers, offer a free meal for every shift, and increase the amount they pay their employees
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communicate better with the staff
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What is the best part about your compensation package?
There aren't any Compensation reviews of Jimmy John's yet.
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Why do you feel undervalued and what would make you feel better about your compensation?
I have since left the company and felt undervalued because I was expected to perform above and beyond along with most of my former manager's job whilst only being paid as an inshopper.
Review from Customer Support Dept
Minimum wage should be raised and everyone should be able to earn a livable wage.
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Of everyone got bonuses, not just managers
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working part time, shifts are in the afternoon
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What are some of the best things about your team?
It's a close knit environment. Everybody works fast and hard. Workload is shared.
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We are family, we get along great, we have fun while getting the job done
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They are hilarious and work very hard
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Everyone is so full of energy and ready to work.
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What do your coworkers need to improve and how could you work together better?
There were very few employees who have stayed with the company who had a positive impact on my particular store. Many have since left, leaving them with a mostly abhorrent staff. I was harassed, threatened, all by colleagues who were not let go because the manager was in desperate need of employees.
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Many of my coworkers are lazy because they aren't being paid enough to motivate them. It's also a boys club
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What is most positive about the culture and environment at your company?
The people who work there are all amazing.
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Everyone is happy, we greet customers with a smile and it comes natural to everyone
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We are customer first oriented
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The customers and overall background of the company.
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What needs to change to make the company culture better?
There needs to be a mandated training course for new employees rather than hoping they will learn on the job as well as sensitivity training.
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Probably needs to loosen lesser important laws like having your shirt tucked in during an audit and the no phone rule, and really start looking at the integrity of the people they hire to be managers or general managers especially
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What did you like most about the interview process?
You know right away what your job expectations are.
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I like that I was only asked about 3 questions before being accepted right then and there.
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What would you improve about your company's interview process?
It needs to be more than a greeting and "when can you start?" Anyone will be hired regardless of whether or not they are even able to perform the job.
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What makes you most happy at work?
Coworkers make the day go by. Customers are quick and respectful.
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Meeting new people and seeing our regulars
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Going to see my co workers
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The fact that i enjoy it, being there doesnt feel like work and my bosses are absolutely amazing.
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What's going wrong and how can it be improved?
One way that the company could improve would be by conducting thorough background checks on all employees as well as consistent drug testing for managers, especially if concern is coming from one of their employees.
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What do you like best about your company?
I always stayed busy and those I cared about made the job tolerable.
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What would you most like to see improved at your company?
Mandated sensitivity training and consequences for irresponsible/ harmful actions.
Review from Customer Support Dept