Lola.com Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
The company supports its workers and lets them do their work.
Review from Customer Support Dept
What do you like best about the leadership team?
Super helpful and transparent. They keep everyone in the loop and we all know we can feel 110% comfortable reaching out to anyone for help/guidance.
Review from Customer Support Dept
open and genuinely want what is best for workers and customers
Review from Customer Support Dept
They are driven and focused on our success.
Review from Customer Support Dept
Transparent, Upfront, Accessible, and Down to Earth
Review from Customer Support Dept
Complete transparency is one of their key principles and I?
Review from Customer Support Dept
What does the leadership team need to get better at?
Leadership will protect very bad behaviors and ask for transparency but quietly retaliate when a member of the inner circle is called out for their demonstrably bad comportment towards employees.
Review from Customer Support Dept
What is the best part about your compensation package?
My personal favorite part is that the transportation plan pays 100% for my MBTA daily commutes. I used to spend about $200 a month and it is no longer a concern for me.
Review from Customer Support Dept
I love that we receive commuter benefits that allow me to choose how to use it (Uber/Lyft/MBTA/commuter rail)
Review from Customer Support Dept
benefits - full medical and dental
Review from Customer Support Dept
The benefits are incredible and keep me here.
Review from Customer Support Dept
Commuter benefit, Fully paid health insurance
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Lola does not offer me equal pay for equal work.
Review from Customer Support Dept
What are some of the best things about your team?
It really does feel like a family here. I don't feel uncomfortable reaching out to anyone here! We all help each other and it's just all in all a great work environment.
Review from Customer Support Dept
We have each others back both in & out of the office
Review from Customer Support Dept
open to feedback and change, constantly improving
Review from Customer Support Dept
My specific team is focused, fun and goes the extra mile. Everyone carries their weight.
Review from Customer Support Dept
My team is FUN! A group of super caring and fast working people that I look forward to seeing everyday!
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Practice empathy more and stop trying to hire only people you could be friends with. Consider points of view that actually challenge you and don't be threatened by them.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
My team has weekly team meetings along with weekly meetings with our direct reports. This ensure total transparency in the company and we always know exactly where we stand, where we are improving and what we need to work on. It's an environment that encourages growth and wants us to be successful.
Review from Customer Support Dept
Our transparency & #wickedloving mindset
Review from Customer Support Dept
willingness to listen and learn
Review from Customer Support Dept
Most people are open and easy to talk to about things both in and out of Lola.
Review from Customer Support Dept
Lola is accepting of everyone and we have a ton of people from all different backgrounds and we all harmonize, it's awesome!
Review from Customer Support Dept
What needs to change to make the company culture better?
Do what you say you will as relates to inclusion, stop delaying the difficult conversations and take ownership of solutions rather than outsource to a third party consultant.
Review from Customer Support Dept
What did you like most about the interview process?
The interview process was in about 4 steps. An interview essay style, phone interview, in person interviews and a mock chat interview with a "customer". They really wanted it to be a two way street where they decided if I was the right fit & I could decide if they were the right fit for me.
Review from Customer Support Dept
The chance to meet with folks in different departments
Review from Customer Support Dept
It was a lot of conversations instead of being hit with question after question with no flow.
Review from Customer Support Dept
I like that we interview with people from other departments and that we look for a great team fit
Review from Customer Support Dept
You get to meet and interact with people from many different areas of the business
Review from Customer Support Dept
What would you improve about your company's interview process?
Interview process allows for certain individuals to favor candidates based not on skills offered but rather other attributes.
Review from Customer Support Dept
What makes you most happy at work?
I love coming to our office and seeing everyone. We work hard but we make sure to have a balance of fun as well. I love that our managers trust us and do not feel the need to look after us. We all have great relationships and I know I can talk difficult situations through with my peers for asolution
Review from Customer Support Dept
My peers & my team
Review from Customer Support Dept
Pacing, shared responsibility, always learning
Review from Customer Support Dept
Doing meaningful work, helping my coworkers, solving problems.
Review from Customer Support Dept
I love resolving complex issues for customers, and Beer Friday...that's great too!
Review from Customer Support Dept
What's going wrong and how can it be improved?
Wicked loving needs to be extended to every employee at the company even if it is hard.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
Don't treat the customer support team as a pothole filler for problems given that they are hourly, not salaried employees and respect their time off without requesting them to check slack, email and text messages during times when they are not paid by the company.
Review from Customer Support Dept