Mattress Firm Sales Manager Employee Reviews

Find this a good job that offers the ability to earn a decent wage/commission. Only downside is the long days and working most holidays with very little reward from the management group and bonuses were taken away from most of the retail team but increased for the management team.

Review from Sales Dept

Until recently, I loved it. MF is the market leader and dominates.

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Its been a very wonderful experience I love being appreciated for doing good quality work

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I've been working here a little over a year, and overall it is a great job. you have a healthy amount of down time as well as customer interaction

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I'm tired. I was super enthusiastic for a long time, and they just continue to beat people down. There's always "a light at the end of the tunnel", but the tunnel never ends, and its cold, and its lonely.

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It's like my extended family, they truly care

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They provide the proper training and service for any new employee to flourish in the company

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They're usually very lenient, flexible and understanding.

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They try very hard, but resources are limited and they're perpetually stabbed in the back by corporate, so it's impossible for any real changes to occur.

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They are very supportive and willing to coach our team to set us up for success! They find creative ways to move into each season while setting up clear expectations. When there’s some

Review from Sales Dept

Long hours for Retail front line workers and it seems every year the company takes away pay incentives and benefits. This last year was a record year for the company even during the Covid-19 Pandemic. Staff was a minimum for less pay. Corporate leadership all got bonuses when retail lost benefits

Review from Sales Dept

The executive team displayed a lack of decision making and lack of care for their employees. During COVID-19, the company made maximum effort to limit financial damage and minimized employee care. Throughout the years I worked with the company, I had witnessed and experienced toxic leadership

Review from Sales Dept

Oversight of frontline management. VPs are not as involved as they should be to oversee the engagement of the rank and file employees.

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Go back to valuing employees and customers

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Listening to their employees and being nice people

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Bonus eligible so increase pay

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That there is a compensation package

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bonus and medical package and 401k is also available

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I get sick days and vacation days with full pay And medical and dental insurance

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we get paid salary which is nice

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We are notified of changes within weeks of the change with no time to take advantage of the old rules. Lost carry over vacation time/floating holidays with no time to request to use them before they expire. Was told 6 months ago all hours would carry over... Change is the only constant.

Review from Sales Dept

What benefits? They were all taken away

Review from Sales Dept

there is no holiday pay, or overtime . as full time, you usually work 60+ hours WEEKLY at 15 an hour. You do make commission however that depends on your selling skills as well as location you're working

Review from Sales Dept

There is absolutely no work life balance. You spend all day in the stores, and 9/10 times you're making hourly, not commission. The traffic just isn't there, and when it is there, changes in how you earn bonuses have prevented frequent across the board bonusing.

Review from Sales Dept

I would like to be set up with retirement options and possibly some form of stake in the store I manage. I’m a salary employee and work a lot more hours than paid for to ensure my store is suc

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Integrity for the most part and the willingness to help each other.

Review from Sales Dept

We are like family,we meet on weekend after work everyone is open and honest with each other..one of our co workers lost a family member due to illness we all help support him with Cher and moral support

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We all are down to earth, everyone gets along and most are able to motivate each other

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We all work together to make the work environment the best it can be.

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Everyone is a team player.

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Follow our Company vision and Mission. Many of my co-workers do what is good for them not the guest. Our values are to put the customer first, Integrity always... many don't follow and are rewarded.

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stop gossiping and maintain envious environment for top sale people

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actually help people when they need help and trust eachothers instincts

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I like the independence on some products to negotiate the sales price to help the guest achieve the desired sleep solution. Often work alone so individuals can be responsible for their own success.

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The coworkers that care make it worthwhile, we learn from each other

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It’s no discrimination workforce you come as you are as long as you’re ready to learn and work everyone is there the support each other

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people usually work together, at times there are underhanded associates that steal sales, but overall everyone is fine

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We are a company that stands behind our name and truly take care of our guests. We honor our commitment to great value and service.

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change ceo and get rid of 50% of your district managers and also area managers that are only out for themselves and foster negative environment so can manipulate people and promote mediocre managers

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A leadership team that actually cares

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Better leadership. Strides have been made toward work/life balance but still needs improvement.

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There is literally no work life balance. At all. None. You're at the store from 9:30-9pm usually, and you get zero breaks, and often you're alone not only for the day, but for the whole week. So you are literally just. Abandoned.

Review from Sales Dept

More things to do and work on during slow times.

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Quick decisions. Many large companies take weeks if not months to make decisions about hiring.

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How friendly and non-interviewy it felt

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I believed the lies I was told

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it was on telephone than in person

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I get to present what I can bring to the company

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Lack of quality employees. They literally will hire anyone

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Helping a guest that has health issues find the best sleep solution that fits their comfort needs and budget. Getting feedback from a happy guest that is now sleeping better than anytime in their life is gratifying.

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It doesn’t feel like work when you are helping people find better sleep.i personally love

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Creating a great relationship with my guests and ensuring that I’m helping them make the best decision for their sleep/health or

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I like helping the guests get a better night sleep.

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Being able to make the customer happy and knowing they made the right choice.

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Gut Management and start over

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Local leadership has made the environment toxic.

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the job is great, the hours are just very long

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They don't value the employees despite sweet words to the contrary.

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i would love it if i felt values and appreciated

Review from Sales Dept