Namely Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Understaffed and Overworked, with additional hours a necessity to complete the expected tasks.
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Leadership team is transparent when communicating company updates.
Review from Customer Support Dept
the thing I like best is that they really do see and appreciate the hard work everyone puts in. They see their teams as people with lives in and outside of work. It's great to be viewed and treated as a whole person instead of just a worker
Review from Customer Support Dept
Thry consider us all at evwry moment
Review from Customer Support Dept
I like that each person in leadership has taken the time to personally meet with me whether via a group meeting or individually to introduce themselves and also to let me know that I can reach out to them if I need them for anything.
Review from Customer Support Dept
They are knowledgeable and really relatable. They focus on the job at hand and do not micromanage.
Review from Customer Support Dept
What does the leadership team need to get better at?
Stop lying about the health of the company and its employees. Stop posting fake reviews!
Review from Customer Support Dept
What is the best part about your compensation package?
The best part of our compensation package is unlimited PTO and employee paid benefits
Review from Customer Support Dept
The perks honestly. I have never worked at a place that offers you a workout platform that the company pays for. Also I love the option that I get to own stock
Review from Customer Support Dept
The pay and the health insurance is paid by the company.
Review from Customer Support Dept
The health benefits for myself and family
Review from Customer Support Dept
Unlimited PTO is a plus.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Pay me equally for the complex/time consuming job I have
Review from Customer Support Dept
Compensation is low for service team members that works tirelessly to retain clients. It's a role that requires all of the soft skills to be successful (managing upset clients, delivering information in a way that will soothe a situation) so that's probably why it's monetarily undervalued.
Review from Customer Support Dept
I have been performing in two roles for a few months, while only being paid for one.
Review from Customer Support Dept
better health benefits, higher pay
Review from Customer Support Dept
As I understand Covid made things really tough this year from a pay increase perspective I think that more substantial raises can help with employee satisfaction. Especially when you have colleagues in the same industry receiving 10% raises year after year.
Review from Customer Support Dept
What are some of the best things about your team?
We work together to achieve our goals!
Review from Customer Support Dept
There is no judgement if someone has a knowledge gap. Most people are quick to assist and share their knowledge. People don't mind mentoring one another, invaluable!
Review from Customer Support Dept
The opportunity to have consistent chances to collaborate
Review from Customer Support Dept
We are always ready to jump in and help each other.
Review from Customer Support Dept
Everyone is willing to hop on a meeting with me if I need assistance with anything. I worked the Friday before a holiday and watched everyone reaching out to each other to help get things done before the end of day
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
They need to be accountable and do their job every day. Sometimes it feels as if the best workers get more work put on them, while others get away with not doing as much. This makes the good workers feel burned out and leave the company.
Review from Customer Support Dept
I think not taking the job so serious, this is one of the most exciting times to be at Namely enjoy it. Additionally I have absolutely no trust in other teams as they capture slack messages and report them to management. In doing that it shows me that I CAN'T trust other teams.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
We are all remote-however-we remain close knit
Review from Customer Support Dept
Most positive is that our CEO leads the way with setting the example for inclusivity and respect for diversity. It really lets others feel comfortable to being their authentic selves to work. People perform better when they can feel safe.
Review from Customer Support Dept
The continued chance of partnership
Review from Customer Support Dept
Namely is accepting of everyone. They have even created channels in Slack for people to communicate and share how they feel without being judged
Review from Customer Support Dept
You can tell they really care about one another
Review from Customer Support Dept
What needs to change to make the company culture better?
Keep getting rid of the poor management and hire those who understand business and how to manage and prioritize. Work smarter not harder.
Review from Customer Support Dept
What did you like most about the interview process?
There aren't any Interviews reviews of Namely yet.
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What would you improve about your company's interview process?
I applied through a recruiter. The process took 2+ weeks. Process dosent need to take that long.
Review from Customer Support Dept
What makes you most happy at work?
meeting deadlines and goals daily
Review from Customer Support Dept
Social time with my colleagues- because I've been working remote the entire time so I miss having that camaraderie.
Review from Customer Support Dept
Getting a lunch break or getting to log off on time, when it happens.
Review from Customer Support Dept
I know that I'm supported in the things that I do and I feel like if my manager isn't available I always have someone else willing to step in to help me
Review from Customer Support Dept
Feeling like I've accomplished something.
Review from Customer Support Dept
What's going wrong and how can it be improved?
As previously stated, you get burned out fast because you get more work put on you if you are a great performer. If you are great on the phone you will be in the queue more than others, or the others will find a way to get off the queue and you will be in the queue alone.
Review from Customer Support Dept
Service consultants are left to clean up the mess and mishaps of things not on their control. Engineering should be held accountable for tickets that are months old and in some cases should also be client facing to say "we will not work on this ticket at this time" or explain what the hold up is.
Review from Customer Support Dept
Horrible leaders, who have no relevant experience. Managers who can't lead or train anyone. HR team doesn't know HR at all
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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