Navan Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Within a certain scope I like the openness
Review from Customer Support Dept
They always want to improve to be the best Sales/CS team!
Review from Customer Support Dept
Open to any questions and very encouraging
Review from Customer Support Dept
How motivating and inspiring they are.
Review from Customer Support Dept
How they make us feel comfortable and support our work with guidance and not stress.
Review from Customer Support Dept
What does the leadership team need to get better at?
communication, i feel like there is a lot left out and not told down to the agents, and as being an experienced agent i feel like i could do alot more here at this company but am not being used to my full potential
Review from Customer Support Dept
Communication. This is the key piece missing.
Review from Customer Support Dept
What is the best part about your compensation package?
Our bonus structure is great
Review from Customer Support Dept
Health insurance and extra hours paid over end of the year holidays.
Review from Customer Support Dept
giving us shares when being promoted it has value in the future
Review from Customer Support Dept
I believe the care the company has, they are aware we work hard, so they try their best to make us feel comfortable in the workspace.
Review from Customer Support Dept
wellness, salary, benefits , stock options
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I feel extremely undervalued here, support as a whole gets looked by in all the recent changes even though we are on the front line
Review from Customer Support Dept
I would like a salary, and to have remote work presented as an option.
Review from Customer Support Dept
I feel like the level of my standards, i am not being paid what i should be or given more benefits and having some of them taken of us, I feel like one rule for US agents and another for everyone else, it just should not be this way, given we are a higher level staff
Review from Customer Support Dept
I feel undervalued because new initiatives promote speed rather than quality which in turn creates burn out. A pay increase for the extra programs we learn would be great
Review from Customer Support Dept
To realize that all employees are not the same. Currently I would say 80% of the employees at my level all make the EXACT same pay. There are people with experience working amongst us who were shafted on pay.
Review from Customer Support Dept
What are some of the best things about your team?
The team is fun, loving and caring
Review from Customer Support Dept
My team is the best, they are very encouraging and people I really look up to
Review from Customer Support Dept
A lot of fun and we always manage to have a laugh and support each other with a good balance.
Review from Customer Support Dept
they are skilled and always help each other
Review from Customer Support Dept
We are very diverse, so we learn from one another, not only about work but our cultures.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
They need to pretend they want to learn the job. They are just here for a paycheck because it pays more than McDonalds.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
They are very inclusive to some but others are forgotten
Review from Customer Support Dept
Everyone is extremely open and will help with anything you may need
Review from Customer Support Dept
We can be ourselves, we have fun together and work hard at the same time with clear understanding we can do both at the same time.
Review from Customer Support Dept
moving fast and not dragging things. supporting each other
Review from Customer Support Dept
The acceptance towards the diverse, the acceptance to the unknown.
Review from Customer Support Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of Navan yet.
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What did you like most about the interview process?
Great communication right from the word go, everyone I dealt with was highly professional, friendly and courteous
Review from Customer Support Dept
Everyone was very welcoming, the recruiter and coordinator came by throughout the day to check in and update you on the interview process. Really great to get a to see the office space and all departments before making a decision.
Review from Customer Support Dept
There was a very clear desire on the part of the recruitment team to make me feel welcome and appreciated. The attention to detail was impressive - the welcome note on the wall when I first came in, the complimentary swag bag, and the follow up phone calls all gave the process a personal touch.
Review from Customer Support Dept
I loved learning more about the company
Review from Customer Support Dept
Semi casual, no mind crushing questions
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Being able to solve complex problems
Review from Customer Support Dept
The people I work with and TripActions as a company
Review from Customer Support Dept
The new challenges I face every day and helps me to grow.
Review from Customer Support Dept
people around me asking questions and I can help them. i feel valued
Review from Customer Support Dept
Being able to socialize and share special moments with different people.
Review from Customer Support Dept
What's going wrong and how can it be improved?
the communcation. being told one thing, and then something else happens i feel like the agents are just exprect to be the brunt of the company yet everyone higher UP GETS THE BENEFITS. it just is not fair.
Review from Customer Support Dept
Client has no clue what happens on our side. If they only knew, things would change.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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