Overstock.com Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
I have been given countless chances to progress my career and add value to the organization.
Review from Customer Support Dept
good, not much to complain about wish there was free soda, just kidding.
Review from Customer Support Dept
What do you like best about the leadership team?
Honest dialogue and little hesitation to change what is not working!
Review from Customer Support Dept
Leadership is great at keeping you in the know about important issues and focuses on promoting those who show ability
Review from Customer Support Dept
They are approachable and delegate authority to those with ability to make things happen.
Review from Customer Support Dept
i like leader ship not a boss my supervisor is on the phone sometimes when it gets too busy same with some of the wolves.
Review from Customer Support Dept
Very knowledgeable, and open. Can go to them for any questions.
Review from Customer Support Dept
What does the leadership team need to get better at?
My Manager made up a lie to make me leave the Company after working there for over 7 years. Promotions are only done if your in the click!!! or know someone to promote you within. Customer's scream and yell at you all day. I'm happy that I no longer work there. I'm sure that I will be happier.
Review from Customer Support Dept
Being more flexible. Fairness, no nepotism/favoritism. Better work life balance in the customer care department.
Review from Customer Support Dept
What is the best part about your compensation package?
9/80 work schedule and commitment to promote work / life balance
Review from Customer Support Dept
Gold and SIlver investments are built into the investments and managers and higher have stock options.
Review from Customer Support Dept
My salary is the best part.
Review from Customer Support Dept
i would love to have more stock market options other than gold and silver im under 21 and cannot have a 401K
Review from Customer Support Dept
The availability of onsite counseling, healthcare and childcare.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Was treated poorly and the compensation is not worth all of the suffering and terrible management.
Review from Customer Support Dept
The pay should be equal to other companies
Review from Customer Support Dept
There are no raises in customer care unless you move up. If you you don’t want to leave customer care you will never get a raise
Review from Customer Support Dept
What are some of the best things about your team?
Focused and passionate about what needs to be done!
Review from Customer Support Dept
Teams work closely and as long as you are willing to communicate they are willing to help
Review from Customer Support Dept
They love our customers and each other. They have fun and deliver results.
Review from Customer Support Dept
i love my team i just like how theres teams in general and i think there should be more meetings especially in Q4 that where info is passed back and forth and Q4 is the most crucial part of the year i think we need it.
Review from Customer Support Dept
communication and support. We are there to work through situations together and help each other other out. .
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
The company needs to be on the same page with their rules and training practices.
Review from Customer Support Dept
Learn the business and actually work for success
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
We work hard and efforts are recognized
Review from Customer Support Dept
Managers are supportive and coaching is done regularly to help maintain performance. You are rarely blindsided by a reprimand
Review from Customer Support Dept
I feel comfortable being my authentic self without judgment or harassment.
Review from Customer Support Dept
the environment is amazing the only thing i dont like about my job is customer service, overstock understands no on really likes customer service and treats the employees really well and helps me help the customer.
Review from Customer Support Dept
The openness and encouragement the leadership has for everyone to strive for greatness there
Review from Customer Support Dept
What needs to change to make the company culture better?
The Company needs to be able to let you dispute and turn in Managers that lie and make up stories.
Review from Customer Support Dept
Customer care should not be in a warehouse it should be back in the new building
Review from Customer Support Dept
What did you like most about the interview process?
Met really interesting people that had a person in mind that would know how to do the job
Review from Customer Support Dept
Interview was short and sweet and they notified me that they were interested in hiring me immediately.
Review from Customer Support Dept
When I was offered a job.
Review from Customer Support Dept
the person that hired me was personal but didnt go over my work experience too much and the questions that were asked were weird to me.
Review from Customer Support Dept
The group interview is awesome because you can ask them anything you want to and learn so much about the company before you go there.
Review from Customer Support Dept
What would you improve about your company's interview process?
The Company needs to improve with the people they hire. The pay per hour is very unfair, and they don't take into consideration your past experience.
Review from Customer Support Dept
Stop with the group interview
Review from Customer Support Dept
What makes you most happy at work?
The possibilities of what the future will yield
Review from Customer Support Dept
The feeling of satisfaction when you solve a customer's problems especially when they feel there is no recourse
Review from Customer Support Dept
The people I work with and the results we deliver.
Review from Customer Support Dept
That I know no matter what kind of day I have, my co workers are there for me to help get me through the day.
Review from Customer Support Dept
Being able to help people. I am fortunate to be able to work with all the Specialists in learning new skills.
Review from Customer Support Dept
What's going wrong and how can it be improved?
The website doesn't disclose the delivery timeframes properly, always gives a estimated delivery date that is computer generated. The Company hides a lot of details and policies that are hidden and you have to dig for the information.
Review from Customer Support Dept
more exceptions for the workers. I get that its not "fair" to the rest but if we can make exceptions for customers we should be able to do the same thing for employees.
Review from Customer Support Dept
What do you like best about your company?
I like that it affords me the compensation and time to be a good father.
Review from Customer Support Dept
What would you most like to see improved at your company?
I would like to see more growth and profitability.
Review from Customer Support Dept