Peet's Coffee & Tea Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
They always pitch in to help when needed, and are great mentors.
Review from Customer Support Dept
the manager is very friendly and personable. he wants all of his employees to succeed.
Review from Customer Support Dept
What does the leadership team need to get better at?
the asm should not believe her position to be more valuable or higher than the manager.
Review from Customer Support Dept
What is the best part about your compensation package?
In case any health issues arise, I have funds to assist me and also starting a retirement package is an asset for the future.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I need more hours, and barista training should occur more often than monthly
Review from Customer Support Dept
What are some of the best things about your team?
They are always helpful and point out areas where improvement is needed. They also appreciate and encourage me to be more effective.
Review from Customer Support Dept
my shift leads have been amazing in quality and in personality. they're helpful in every aspect.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Create spaces for employees to get to know each other because I was told we shouldn't be doing anything on the floor unless it's coffee related
Review from Customer Support Dept
cleanliness should be everyone's job, not just the new hires
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
It's a very caring environment for both the customers and employees.
Review from Customer Support Dept
everyone has each other's back. we're there to help each other and build each other up.
Review from Customer Support Dept
What needs to change to make the company culture better?
training to the asm on proper discussion tactics
Review from Customer Support Dept
What did you like most about the interview process?
My interview focused on my passion working with people, Good teamwork, and dedication and loyalty.
Review from Customer Support Dept
i was interviewed by a current member of the team as well as the manager. i believe that has helped me to become more integrated in the team as time has gone on.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
I love my co-workers and the great teamwork that contribute to Peet's success.
Review from Customer Support Dept
the amount of coffees i get to smell, combined with all the delicious foods i cannot eat. yum.
Review from Customer Support Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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