Responsive Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
Postive, encouraging team Great vision for the company and the way ahead.
Review from Customer Success Dept
Overall its a great work environment, where people are productive and genuinely enjoy being there.
Review from Customer Success Dept
What do you like best about the leadership team?
Their vision is sound, they communicate it well, and they value the work/life balance of their employees. There's a real sense of fairness
Review from Customer Success Dept
I really appreciate how available and approachable the leadership at RFPIO is. I never feel awkward coming to anyone with a specific issue or need.
Review from Customer Success Dept
Mindful of getting leaders from large enterprises to lead the organisation - so we can scale
Review from Customer Success Dept
The Level of trust Empathy Freedom
Review from Customer Success Dept
They are human and understand we are human
Review from Customer Success Dept
What does the leadership team need to get better at?
speaking to staff, attempting to build culturally responsive environments
Review from Customer Success Dept
Engage more with the team (including skip level meetings as a regular occurrence), listen to challenges that are occurring and work with the team towards real fixes, bring salary ranges up to industry standard, offer pathways for continuous improvements, mentoring for those new to management roles
Review from Customer Success Dept
Stop using the India team as an excuse for poor diversity in the US. The India office allows RFPIO to seem diverse, but if there was a regional survey the lack of diversity in the US would be shocking. 6 out of 7 VPs are white. There's one black manager. When microacressions happen no one listens.
Review from Customer Success Dept
Recognition of employees who go above and beyond. Also having a continuous improvement mindset - what is working/what's not working and how can we do better going forward? Also need to be more involved in what's happening day to day to identify areas of improvement/need
Review from Customer Success Dept
What is the best part about your compensation package?
Flex Fridays are great, the safe harbor 401k is awesome as well, and we succeed as a team in CS
Review from Customer Success Dept
The worklife balance I stike
Review from Customer Success Dept
I am able to excel in my job and enjoy my work/life balance
Review from Customer Success Dept
There's always an opportunity to do more and be rewarded for it.
Review from Customer Success Dept
It's great to have a company contribute to my 401(k).
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Compared to other startup/SaaS employers, we are not paid nearly enough. I'd like to see a minimum salary of $80k annually, as well as options for bonus compensation. Our benefits could be better as well - i.e. more wellness focused perks, gym reimbursement, paid internet, coworking space stipend...
Review from Customer Success Dept
our insurance for a family would be an entire paycheck. additionally, jobs are listed at currently higher than the highest compensation we could've gotten before with current employees not receiving raises to account for this.
Review from Customer Success Dept
No matter how hard i work there is no pay compensation compared to someone that does just what they have to do. I also don't get the idea of
Review from Customer Success Dept
I would prefer a market competitive salary and better PTO!
Review from Customer Success Dept
There are roles in the company that are crucial to the big picture health of our customers that are overlooked and undervalued. These roles make significant contributions in identifying, driving direct revenue growth and setting up other teams to be successful but simply aren't compensated fairly.
Review from Customer Success Dept
What are some of the best things about your team?
It's collaborative which can be a lot of fun. People are really helpful and kind for the most part as well
Review from Customer Success Dept
- availability to tackle any issues as a team - humor/culture is a huge perk - reliable and ready to jump into any issue
Review from Customer Success Dept
the people, honestly. only the people
Review from Customer Success Dept
Diverse team, constantly finding ways to improve
Review from Customer Success Dept
Go getter attitude Collaborative mind set independent
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
They continue to use surveys like this to say that the company is great while not being willing to be honest about the struggles their peers face. There's no one you can talk to about race or microagreesions at RFPIO without someone using Comparably as a way to say "Your issues are isolated to you."
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
The product is very reliable and very sticky, and I like being in a position to be consultative. I feel positively about the direction of the CS org, they are giving us space to dig into accounts in detail
Review from Customer Success Dept
We are encourage to work as a team to solve issues. Leadership values new ideas and aids with advancing them. Flex Fridays are amazing!
Review from Customer Success Dept
easy to access everyone - very open culture
Review from Customer Success Dept
Employee welfare Work life balance Collaboration Empathy Freedom Encouragement
Review from Customer Success Dept
Seeing them recognize Black History Month, and putting in place a book club around Black Authors
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Solving problems and helping people, and collaborating with others
Review from Customer Success Dept
I really like the autonomy I have. I am able to tackle my work at my own pace as long as I'm results driven.
Review from Customer Success Dept
closing deals . making commission :)
Review from Customer Success Dept
Customer engagement and encouragement make my day cheerful and happy
Review from Customer Success Dept
Having great teammates and being paid fairly for my work
Review from Customer Success Dept
What's going wrong and how can it be improved?
the environment is not conducive to ensuring long term retention. I am not valued as a person nor do I feel like my colleagues are cared for as people.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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