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RingCentral has changed my view on the modern workforce. They treat employees with respect, and really invest in people and their abilities.
What do you like best about the leadership team?
GSS Management really focuses on employee wellbeing. Paden, Rachele, and Mark are all kind and caring individuals.
What is most positive about the culture and environment at your company?
The ability to reach out to anyone in the org at any time for anything. The willingness to help others really cultivates success.
What do your coworkers need to improve and how could you work together better?
Many GSS reps tend to dodge calls by changing or staying in an unavailable state. This causes an inequivalence in the number of calls taken per day, resulting in a larger backlog for those that are taking calls. I feel that the GSS teams need a bit more micromanagement to ensure agents are available
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