Rotech Healthcare Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Overworked and underappreciated. With the Covid-19 Pandemic, this is not a safe place to work.
Review from Customer Support Dept
What do you like best about the leadership team?
My manager Galo. He is bery transparent
Review from Customer Support Dept
They seem to do what is best for the company.
Review from Customer Support Dept
They are willing to work with the teams in order to solve problems. They are always concerned with my welfare
Review from Customer Support Dept
I like when they aren't around encouring new hires to enter patients homes without PPE gear. This happens since they think Covid is a hoax. Fortunately our management team is virtually non-existent, so the damage control isnt too bad. Who needs pesky Corporate, State, and VA orders, right?
Review from Customer Support Dept
My AM is not afraid to speak up for me.
Review from Customer Support Dept
What does the leadership team need to get better at?
Integrity! Do as you say & say as you do. Treat ALL employees the same. Do not scold employees in public! Pay a fair wage. Considering the extreme daily stress, unreasonable expectations, fraudulent billing, lack of training/support, dishonest patient interactions, etc...we should make double!!!
Review from Customer Support Dept
What is the best part about your compensation package?
PTO hours and Floating Holidays
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Very undervalued. Over worked. Mandated over tome
Review from Customer Support Dept
When we sale a product, I would like to have it in stock and not in back order for months on end. This feels like We as a company can't deliver what is promised, so this reflects performance.
Review from Customer Support Dept
A 14 year Tech, with a CDL, is only making $1 an hour more than a new hire with no experience. That pretty much let's you know everything you need to know.
Review from Customer Support Dept
My voice is not important to anyone higher up. My location is not valuable other than the numbers seen. I have voiced my concern and nothing is done. My RM doesn't follow up with my AM or myself with issues, ideals or concerns I have. We are told to raise our hand but when I do, it does no good.
Review from Customer Support Dept
What are some of the best things about your team?
Loyal, fun and very dependable.
Review from Customer Support Dept
Working together to make a difference and get the work done
Review from Customer Support Dept
Techs are working together to keep each other safe in spite of management encouraging clear violations to the safety of our, already compromised patients.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Have a urge to actailly work
Review from Customer Support Dept
They need to do what is right & legal, instead of being lazy & doing the bare minimum so they remain one of the favorites.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Lack of communciation with management
Review from Customer Support Dept
I honestly can't think of anything.
Review from Customer Support Dept
Seeing patients be able to breath again.
Review from Customer Support Dept
Helping each other and being of service to our patients
Review from Customer Support Dept
We get along and we are great with our customers. We treat people the way we want to be treated. For the most part our customers love us.
Review from Customer Support Dept
What needs to change to make the company culture better?
Effective management. Leadership, of any kind.
Review from Customer Support Dept
What did you like most about the interview process?
Very easy going and felt like I was at home.
Review from Customer Support Dept
My interviewer was down to earth and we had a great conversation. That was years ago, now they have a person who is not qualified, interviewing potential employees.
Review from Customer Support Dept
What would you improve about your company's interview process?
Pay people their wortth not low balling people
Review from Customer Support Dept
Let the people doing the hiring do the interview. We know our location best
Review from Customer Support Dept
What makes you most happy at work?
It pays my bills it aucks i hate jt here
Review from Customer Support Dept
The environment and the people I work with in helping our customers
Review from Customer Support Dept
What's going wrong and how can it be improved?
Patients are not the #1 priority. If Rotech audited locations, trained per QA approved procedures, the turnover/moral would improve immensely. If mgmt took errors/complaints seriously, genuinely listened to their employees, they would be respected. Business could easily double with a good reputation
Review from Customer Support Dept
Needs to have more structure, more employees at locations and better ticketing system.
Review from Customer Support Dept
Incentive bonuses are nice, however, paying new hires more than tenured employees is disgraceful.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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