Rover.com Operations Department Employee Reviews
Briefly describe your overall experience at your company
Rover has good benefits and seems to really care. However, the fast growth has been hard.
Review from Operations Dept
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What do you like best about the leadership team?
Empathetic, caring, smart and diverse
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Kind and have active listing
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They have a great knowledge of how to market their services and trust the pet sitters they employ!
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That it is a non-existent leadership. We get to work on our own terms
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They are attentive and care about their employees.
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What does the leadership team need to get better at?
Well, the answers were very neutral due to Rover being an online database where we gain regular clients. But I do think they could set up some sort of events in different areas, forums, social media, app, just to exchange ideas and learn from each other, also giving info and opportunities to grow
Review from Operations Dept
What is the best part about your compensation package?
The stock options are amazing, however, *everyone* still deserves to make a livable wage. I work in T&S operations and make $1,800 a month after tax. Rover makes millions per month and could afford to pay everyone double our pay and still be very profitable
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You set your rates accordingly.
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That I get to choose how much I charge
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I get to make my own prices.
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Why do you feel undervalued and what would make you feel better about your compensation?
Rover takes 20% from pet sitters pay. This is separate from State and Federal income taxes, which sitters additionally have to file and pay with no assistance. The CEO makes over $5 million.
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Rover pays substantially less than other companies. I feel like Rover.com could afford to pay us more than $15 per hour and still be very profitable.
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There just aren’t enough job opportunities and the money the site takes from your oay makes it almost not worth it if you dont hav a bunch of jobs lined up. A lot of
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Again, different because we set our own rate. But due to the fact we can only charge so much for a 30 min dog walk, I think they should invest in helping us move on to more opportunities after awhile.
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What are some of the best things about your team?
I can get ideas from other sitters based on their experiences so I can become a better pet sitter.
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We all love the same thing and just want to take good care of all these animals
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They are very supportive of each other.
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Everyone works together to refer clients to one another that might be better for the calendars or talents of other sitters
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What do your coworkers need to improve and how could you work together better?
It's hard to interact; we all are so busy
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Working from home has been tough. Slack makes Rover seem so much smaller and it's harder to interact.
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Have the people reauesting a sitter background checked so it is safer.
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What is most positive about the culture and environment at your company?
Open door policy and good PTO
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Rover keeps things open and they are very supportive.
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I am doing what I love, at home where I am comfortable
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I have freedom and work mostly with animals.
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Getting to work with dogs is a DREAM.
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What needs to change to make the company culture better?
Again, providing more opportunities. As an idea, after 1 year of a certain number of dog walks, we could gain a recommendation from them to apply to a dog training program or something, which would then lead to a better career.
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What did you like most about the interview process?
They tried to ask me questions to make me less anxious
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There was not an interview, but signing up was easy.
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I like that they are looking for qualified sitters who will be an asset to the Rover team and will be responsible with others' pets.
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It was very quick and easy to sign up and get a background check.
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There was no interview. If you have experience and pass a background check, you're in
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What would you improve about your company's interview process?
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What makes you most happy at work?
We deal with pet injuries and pet deaths, all day & every day. Not a good question
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That I make a difference
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I love working with dogs!
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That I get to play with dogs
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Having the freedom to choose when I want to work and which customers to take.
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What's going wrong and how can it be improved?
They just take too much money out. I get $20 per walk, and takes about an hour of my time all together, maybe a couple bucks of gas. But they take 4 of it, and with gas, I get 14 per walk. This is not enough.
Review from Operations Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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