Santander Bank Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
What do you like best about the leadership team?
There aren't any Leadership reviews of Santander Bank yet.
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What does the leadership team need to get better at?
Be involved more spending time with staff and perhaps taking calls and working the system to understand tge pressures. They focus more on absent staff rather than those who are more reliable. We have lost some amazing managers over the last 12 months. Their knowledge and people skills are missed.
Review from Customer Support Dept
Understanding individuality and gender bias needs to be addressed.
Review from Customer Support Dept
What is the best part about your compensation package?
Bonus scheme is attractive and the discount are useful.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Hourly rate doesn't match those of participating companies.
Review from Customer Support Dept
What are some of the best things about your team?
We don't get enough time to interact with the team. The meeting are a telling excerise and our ideas are not taken on board.
Review from Customer Support Dept
Easy to get along with
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Not necessarily the coworkers issues, more of a training issue.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
We can work from hone which means you don't get to see negative behaviour. This creates a better working environment.
Review from Customer Support Dept
Everyone gets along
Review from Customer Support Dept
What needs to change to make the company culture better?
Training, promoting qualified people, not necessarily those with longer tenure.
Review from Customer Support Dept
What did you like most about the interview process?
I was but at ease straight away.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Knowing I can switch off at the end of my shift and forget about work.
Review from Customer Support Dept
The atmosphere
Review from Customer Support Dept
What's going wrong and how can it be improved?
Supervisors should be prepared for unexpected problems. The computers and software is outdated.
Review from Customer Support Dept
What do you like best about your company?
There aren't any Outlook reviews of Santander Bank yet.
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What would you most like to see improved at your company?
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