Smartsheet – It was great before, but these days no so much. To many failures with launches, too much flip flopping in pricing. We are pissing off our customers with the changes and there's no coming back from that sentiment. Also doesn't help when sales doesn't follow pricing caps in place. | Comparably

Smartsheet – It was great before, but these days no so much. To many failures with launches, too much flip flopping in pricing. We are pissing off our customers with the changes and there's no coming back from that sentiment. Also doesn't help when sales doesn't follow pricing caps in place.

Smartsheet Claimed Company
Smartsheet is the Intelligent Work Management platform. By aligning people and technology so organizations can move faster and drive innovation, Smartsheet enables its millions of users to achieve more. Visit www.smartsheet.com to learn more. Backed by enterprise-grade security, Smartsheet is used by more than 85% of the companies in the Fortune 500 to implement, manage, and automate processes across a broad array of departments and use cases. read more
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EMPLOYEE
PARTICIPANTS
1084
TOTAL
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36080

It was great before, but these days no so much. To many failures with launches, too much flip flopping in pricing. We are pissing off our customers with the changes and there's no coming back from that sentiment. Also doesn't help when sales doesn't follow pricing caps in place.

What is most positive about the culture and environment at your company?

Genuine and capable individuals who truly care about your success.

What is the best part about your compensation package?

High base salary + bonus structure; fully paid medical/dental/vision for the family.

What does the leadership team need to get better at?

Transparency, executing on plans that don't have a huge negative impact on customers

What are some of the best things about your team?

Genuine people who truly care about you and your success. Always willing to help.

Why do you feel undervalued and what would make you feel better about your compensation?

Variable comp targets need to be attainable. We are setup for failure with the new model and structure. No way to control what we've inherited.

What's going wrong and how can it be improved?

USM rollout is a failure and front line account teams have to take the brunt. Constant changing an no advance awareness (DS going BACK to per sku in August, but no awareness unless stumbling on road map line item). We're pushing customers now to consumption (they're no happy) but it'll change again

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