Smartsheet Sales Department Employee Reviews
Briefly describe your overall experience at your company
Review from Sales Dept
What do you like best about the leadership team?
I like their transparency and approachability
Review from Sales Dept
Communicates clear expectations and objectives
Review from Sales Dept
They make a decision and stick to it. This flows down the organization and you can count on being supported by management.
Review from Sales Dept
Every conversation I've had with anyone in leadership seems to take what I have to say seriously, and if I have questions about anything, I'm certain that if they aren't able to provide me with an answer immediately, they would point me in the right direction. Reliable and responsive.
Review from Sales Dept
a lot of them are new. All seem qualified but not enough time to make a comment
Review from Sales Dept
What does the leadership team need to get better at?
The leadership team was put in place to do the bidding of Vista and Blackstone. Their goal is to slash costs and move as many jobs as possible overseas. They cannot be trusted.
Review from Sales Dept
Communicating our long term company plan against a timetable that we are committed to. I've noticed more and more over the last couple of years that we hear about focus areas that seem to disappear after a few months.
Review from Sales Dept
Our culture has devolved to one of 'Naked Emperor Syndrome', pervasive mediocrity, an echo chamber of self-congratulatory smugness, tone deafness to customer experience (USM, anyone?)--working here is lukewarm stew with nothing recent as a source of pride
Review from Sales Dept
Releasing all-encompassing product/subscription changes when they are ready, not prematurely to grow valuation for an acquisition and leave Rev teams in the dark while they try to explain it all to existing customers.
Review from Sales Dept
Fair pay, and better benefits again. Compensation plan is unbelievably complex w/ no transparency. Signed a legally binding contract to get paid out on commission, and commission team couldn't get Captivate IQ working so payment is severely incorrect and has been deferred to next month for everyone.
Review from Sales Dept
What is the best part about your compensation package?
Healthcare and Dental Insurance Coverage
Review from Sales Dept
Opportunity to overdeliver on variable compensation is there for 2025.
Review from Sales Dept
Health Benefits being paid for.
Review from Sales Dept
A competitive commission structure in sales motivates and improves my performance. It certainly would be a main variable in retention..
Review from Sales Dept
Initially it was the shares
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Eliminated RSUs when we went private and did not make salary adjustments. This reduced the pay of most employees by 10's of thousands of dollars. They also increased the costs for all healthcare plans, which are not very good. Deductables are high and you need prior auths for many routine things.
Review from Sales Dept
Paid in alignment to the industry standard for my role.
Review from Sales Dept
Comp is below market, we've lost the variable of RSU's, we've little opportunity to either make the company a better place and/or get paid when we do--it has become a 'do your job, collect your pay' culture
Review from Sales Dept
There has been no signs of company leadership addressing the tangible decrease in the value proposition of being a Smartsheet employee from being public to private (ESPP, RSU, etc). On top of that many of hurdles employees have faced lately in regards to USM were unnecessary due to poor planning.
Review from Sales Dept
We paused millions of dollars worth of scheduled true ups and provided no quota relief. This will be the worst W-2 filed for most sales/cs employees.
Review from Sales Dept
What are some of the best things about your team?
There are a small handfull of good, honest employees, but they are rapidly leaving or being pushed out.
Review from Sales Dept
Everyone is very welcoming and willing to help.
Review from Sales Dept
I really enjoy working with my nuclear team and leadership. I enjoy interacting with customers and exploring the ways in which the Smartsheet product can push the limit
Review from Sales Dept
True team perspective and integrity
Review from Sales Dept
My team is incredibly bright, engaged, and a joy to be around. Our hiring process looks at the right behaviors and skills.
Review from Sales Dept
What do your coworkers need to improve and how could you work together better?
Coworkers are great--nothing to get excited about when it comes to pending interactions--company culture has washed out all the fun and excitement
Review from Sales Dept
Motivation, less ego, curiosity, and a willingness to put their own interests aside to care for the best interests of others.
Review from Sales Dept
We have many employees who are mediocre at best but they are good at staying visible. We really need to upskill our workforce and hold under performing employees accountable.
Review from Sales Dept
Smartsheet's inability to hit goals, lack of transparency during transitions and absence of cross-functional support has severely impacted morale. The low morale makes it difficult to engage with unhappy coworkers in a negative atmosphere. I do not feel a sense of pride working for Smartsheet.
Review from Sales Dept
They need to work as a team. At this point they tend to be more about their own goals.
Review from Sales Dept
What is most positive about the culture and environment at your company?
There is nothing positive about the culture. The loss of morale over the last 2 years is stunning.
Review from Sales Dept
The immediate team atmosphere -
Review from Sales Dept
My direct manager and skip level are great Leaders.
Review from Sales Dept
People are very supportive of each other and driving towards common goals. There is a great culture around innovation and a thirst for getting better each day.
Review from Sales Dept
People care about their work and are accountable to peers
Review from Sales Dept
What needs to change to make the company culture better?
Complete cultural tear down rebuilding to something more akin to start up
Review from Sales Dept
Pay people for the work they do.
Review from Sales Dept
we don't need someone to tell us how awesome our TAM is. we need someone to be real, honest, and authentic in the way in which the USM rollout has poorly impacted customers and employees. to this day, there is no clear expectation of how USM is supposed to work, poor reporting, misaligned details.
Review from Sales Dept
Having people's backs, actually having a high performing culture with feedback and skill development, with rewarding skill and quality
Review from Sales Dept
Our product roadmap, the way leaders address their teams (with more empathy and support), the quality of communication from executive leadership.
Review from Sales Dept
What did you like most about the interview process?
The round-robin interview style. Your interview with 3-4 different people
Review from Sales Dept
I liked being able to hear several different perspectives from employees.
Review from Sales Dept
Met with all leadership in the Boston office. Got a clear sense of who I would report to and if I would enjoy reporting to them.
Review from Sales Dept
All the managers seemed super likable and very human. Although it was an interview it was calm and relaxing.
Review from Sales Dept
It was open and conversational though I think that was primarily driven by my own conversational style which allowed people to be more open. Interviews are either a great conversation or they are a tedious experience, generally-speaking.
Review from Sales Dept
What would you improve about your company's interview process?
Can't answer this. My interview was many years ago and didnt follow the process thats in place today.
Review from Sales Dept
What makes you most happy at work?
Flexibility and learning new things - the networking has been great.
Review from Sales Dept
Collaborating with my team and customers.
Review from Sales Dept
Being able to navigate the organization in the pursuit of effectively addressing partner needs and objectives.
Review from Sales Dept
Satisfied customers. Winning in the market. Engaged coworkers and manager.
Review from Sales Dept
being paid well on high performance
Review from Sales Dept
What's going wrong and how can it be improved?
At this point, i dont see things turning around. They've burned too many key customers that cant be replaced because the technology is lagging behind competitors. They've also eliminated too many key people with the skills and knowledge to fix things.
Review from Sales Dept
Return to original core values: great product empowering everyone with customer success our number one priority by massively outperforming all competition
Review from Sales Dept
In my 5 year tenure at SMAR this is the least confident I have been in my outlook of SMAR. Many employee departures on a weekly basis, GTM teams getting kicked in the teeth with USM, customers loyalty & confidence decreasing, lower employee value proposition w/benefits as private company, underpaid
Review from Sales Dept
I don't feel senior management genuinely care about us or our customers. Trust has been massively damaged with the way our new business model was rolled out.
Review from Sales Dept
Being paid for the work I do would be inspiring.
Review from Sales Dept
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