
Quarterly bonuses tied to our Net Retention. As a SaaS company, Net Retention is our lifeblood and it's great to be rewarded for work well done in what matters.
The team is real with us...they talk about real issues and admit when they make a mistake. And then they adjust and do better. It's the most we can ask of ourselves and they hold themselves to the same bar.
The team is constantly willing to find ways to improve. No one says "Oh, this is the way we've always done it". If there is a better way, we research it, put together a plan and it is frequently approved!
Seeing how Smartsheet changes our customer's businesses for the better. We hear stories every day of a customer who was dealing with tons of manual work, and wasn't getting important work done. Then they found Smartsheet and their quality of life improved dramatically AND their company is thrilled.